Event Production Technician

New Era Technology•Lake Mary, FL

10h•Onsite

About The Position

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together. SUMMARY: We currently have an opportunity for a Event Production Technician I to support live meetings, events, and productions for a large financial client Lake Mary, FL. This role is responsible for operating, troubleshooting, and maintaining audiovisual systems that power high-quality event experiences across control rooms, meeting spaces, and technology-enabled environments. This is a hands-on, client-facing position that supports a variety of event formats, including executive events, town halls, hybrid meetings, and webcast/broadcast productions. The ideal candidate is technically strong, highly organized, calm under pressure, and committed to delivering a seamless experience for clients, stakeholders, and audiences. At least 5 years’ Global Financial Services, Healthcare or Pharmaceutical experience is preferred. HIERARCHY: No direct reports.

Requirements

3+ years of experience in audiovisual, broadcast, live production, or live-event support environments
Hands-on experience with microphone management, including wireless systems
Basic understanding of video routing, signal flow, and live production workflows
Experience supporting Microsoft Teams, Webex, and Global Meet
Familiarity with Cisco codecs, Cisco Navigator panels, and Crestron TST-1080 touch panels
Familiarity with Microsoft 365 and SharePoint
Strong troubleshooting skills and the ability to perform well in high-pressure live-event settings
Strong organizational, communication, and teamwork skills
Ability to lift up to 50 pounds and perform physical setup and teardown tasks
Bachelor’s Degree or Equivalent
3-5 Years Experience
English language skills
Regular use of hands and fingers to operate a computer keyboard, mouse, and other office equipment.
Regular, repetitive movements such as typing, mouse movements, and scrolling.
Ability to hear and understand spoken communications, both in person and via remote communication tools (e.g., phone, video conferencing).
Ability to see and read computer screens and printed documents, as well as adjust focus. This includes prolonged periods of looking at a computer screen.

Nice To Haves

At least 5 years’ Global Financial Services, Healthcare or Pharmaceutical experience is preferred.
Experience in a client-facing event support or production environment
Experience with intercom systems, tally, IFB, and confidence monitoring
Knowledge of enterprise AV and room control systems
Basic proficiency with Adobe Premiere Pro, DaVinci Resolve, or similar editing tools
Understanding of RF coordination and interference mitigation

Responsibilities

Operate and support audiovisual production equipment, including cameras, microphones, speakers, switchers, routers, intercom systems, and control systems.
Provide live event support for executive events, town halls, hybrid meetings, and webcast/broadcast productions, including video switching, audio support, source routing, and troubleshooting.
Deliver a high level of client-facing support by partnering with event organizers, presenters, and internal stakeholders to align on technical requirements, event timing, and logistics.
Prepare, organize, and manage event media and presentation content to ensure playback readiness and smooth execution.
Set up, test, strike, and store production equipment while maintaining safe cable management and power practices.
Troubleshoot and maintain AV and video conferencing systems in meeting spaces, production environments, and control rooms.
Support collaboration platforms and room technologies, including Microsoft Teams, Webex, Global Meet, Cisco codecs, Cisco Navigator panels, and Crestron TST-1080 touch panels.
Use Microsoft 365 and SharePoint to manage documentation, organize event materials, and support collaboration across teams.
Maintain production documentation such as runbooks, signal flow diagrams, patch lists, and equipment logs.
Manage microphone inventory, loaner equipment, spare inventory, and consumables.
Identify opportunities to improve event execution, AV processes, and operational efficiency.