Sr. Event Support Technician
About The Position
The Senior Event Support Technician is responsible for the technical operation, support, and maintenance of an executive conference center and other high-profile collaboration spaces. This role serves as the highest level of onsite AV support, providing white-glove service for executive meetings, client presentations, hybrid events, and live productions while ensuring mission-critical spaces remain operational and production-ready. The technician acts as the primary technical lead for complex AV systems, partnering with AV Engineering, Workplace, IT, and Event teams to deliver flawless meeting and event experiences.
Requirements
- 7+ years of professional AV experience supporting enterprise conference centers, executive environments, or live production spaces.
- Strong experience with Zoom Rooms, Q-SYS, Dante, NDI, digital audio consoles, video switchers, PTZ camera systems, IPTV, and enterprise AV networking.
- Advanced troubleshooting skills across AV hardware, control systems, networking, and signal distribution.
- Excellent communication skills with the ability to support executive leadership and high-profile events in a fast-paced environment.
Nice To Haves
- AVIXA CTS-I/CTS-D
- Q-SYS Level 2
- Dante Certification
- Zoom Rooms Certification
- Manufacturer certifications (Logitech, Shure, Crestron, etc.)
Responsibilities
- Provide Tier 3 technical support for executive meetings, client events, town halls, and hybrid productions.
- Operate and support production-grade AV systems including audio mixers, video switchers, PTZ cameras, Q-SYS DSP/control, Dante audio, NDI, IPTV, and AV-over-IP systems.
- Own the daily operation, readiness, and preventative maintenance of the executive conference center, including standard conference rooms, boardrooms, divisible meeting spaces, and multi-purpose event spaces.
- Perform advanced troubleshooting of AV, networking, control systems, audio, and video signal flow; serve as the primary escalation point for complex issues.
- Conduct pre-event testing, technical rehearsals, onsite event support, and post-event system validation.
- Coordinate with AV Engineering, Workplace, IT, Networking, vendors, and event stakeholders to ensure successful event execution.
- Maintain system documentation, firmware, inventory, and operational standards while identifying opportunities for continuous improvement.
- Support commissioning of new AV systems, technology evaluations, and deployment of enterprise AV standards.
Benefits
- Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
- Dental provided through UHC
- Nationwide Vision provided by UHC
- Flexible Spending Account for Health & Dependent Care
- Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
- Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
- Corporate Wellness Program provided by Goomi Group
- Employee Assistance Program
- Wellness Days
- 401k Plan
- Basic and Supplemental Life Insurance
- Short Term & Long Term Disability
- Critical Illness, Critical Hospital, and Voluntary Accident Insurance
- Tuition Reimbursement (available 6 months after start date, capped)
- Paid Time Off (accrued and prorated, maximum of 120 hours annually)
- Paid Holidays
- Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
