Event Support Technician

ASM Global • Kennewick, WA

1d • Onsite

About The Position

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us! The Event Support Tech is responsible for providing on-site support to ensure that all Events related technology is deployed and running smoothly. Your responsibilities will include working with your IT Manager to review event requirements and schedules, deploy reviewed event requirements, and provide baseline troubleshooting while Events are active throughout all venues.

Requirements

• Minimum High School/GED education required
• 1-2 years MSP/IT Helpdesk or relevant IT/Customer Service experience strongly preferred
• Ability to learn, solve problems, and take direction in fast paced environment
• Strong interpersonal skills and ability to work in a team environment
• Strong verbal and written communication skills
• Tasks are performed with moderate supervision without assistance for 40% of the workday; pushing and pulling doors open, lifting, stooping, bending and lifting at least 50 lbs.
• Walking for long distances for more than 50% of workday.
• Ability to work flexible hours, including nights, weekends and holidays, in addition to normal business hours.
• Employees may be scheduled to work until 12:00am or later.
• Must be able to pass the background.
• Employee should use precautions & follow safety guidelines.

Nice To Haves

• Bachelors in IT related field preferred
• Experience with/high level knowledge of route/switch, wireless, and general IT helpdesk is a plus
• Experience with/high level knowledge of other technologies (VOIP, ITSM, M365/IDP, etc.) is a plus

Responsibilities

• Connect with Toyota Arena, Ontario Convention Center, ONT Field IT Managers on regular, continued, basis to review all event requirements and scheduling
• Provide on-site support to deploy Event IT requirements ahead of Events. This will involve the physical running of cabling, often requiring navigating tight spaces, getting up and down from the floor, etc.
• Provide on-site support during Events to identify, triage, and provide baseline troubleshooting of wired + wireless networking and end user devices
• Provide on-site support during Events to relay IT related information to internal Event Managers, Event PoCs, and Event Vendors
• Track all Event related issues identified in ITSM platform so that trends, recurring issues, etc. can be tracked and remediated
• Assist Internal IT team in identifying, and provide insightful solutions for, trends and recurring IT issues encountered during Events

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED