Event Supervisor

Churchill Downs Incorporated•Florence, KY

1d•Onsite

About The Position

The Event Supervisor oversees the planning and execution of banquet and catered events by leading front-of-house operations, supervising banquet staff, coordinating with internal departments, and ensuring exceptional guest service from event setup through completion.

Requirements

Ability to maintain high levels of confidentiality and integrity.
Maintain interpersonal working relationships among all Team Members and the public.
Excellent verbal and written communication skills.
Willingness to assume overall responsibility relative to the performance of the position
Must be detail oriented, have a professional attitude, strong organizational and time management skills, and be customer-focused
Strong leadership and communication skills
Self-motivated with attention to detail
Strong analytical skills
Knowledge of labor management, food trends and service as well as banquet and catering operations preferred
Must have strong knowledge of Microsoft Excel, Word, Micros and Ariba or comparable inventory systems.
Available to work when needed, including weekends, holidays, and nights.
Minimum of two (2) years of banquet, catering, or event operations experience required.
Event management software experience is preferred.
Wine and liquor knowledge required.
Able to obtain and maintain a valid Kentucky gaming/racing license.
Able to obtain food handling certification.

Nice To Haves

Event management software experience is preferred.

Responsibilities

Responsible for front of house operations of all banquet & event spaces and other areas as assigned.
Supervises staff, including hiring, scheduling, and assigning work, reviewing performance, and recommends salary increases, promotions, transfers, demotions, or terminations.
Oversee event setup and room readiness before guest arrival.
Conduct pre-shift meetings with banquet staff.
Coordinate with Sales, Culinary, Security, Facilities, and other departments to ensure successful event execution.
Resolve operational issues during events while maintaining a high level of guest satisfaction.
Monitor event timelines to ensure food service and event activities occur as scheduled.
Ensure banquet equipment, furniture, and event spaces are maintained in excellent condition.
Assist with forecasting staffing needs based on the event calendar.
Accurately process and submit payroll and gratuity reports by established deadline.
Collaborate with the culinary team to ensure quality of culinary standard.
Ensure exceptional guest service through proper training, coaching, accountability, and adherence to service standards
Foster a culture of positivity, teamwork, professionalism, and guest satisfaction among all team members
Monitor guest satisfaction throughout events and proactively resolve service issues to ensure an exceptional event experience
Ensure accuracy of all menus (food and drink) and update POS as required.
Review Banquet Event Orders (BEOs) for accuracy and conduct regular BEO meetings to communicate event details with operational teams.
Responsible for maintaining client contact and satisfaction from the time the contract is handed off from the sales team
Responsible for maintaining budgeted labor and staffing levels of all outlets.
Responsible for overseeing ordering and inventory levels.
Addresses any and all food/beverage or service related guest issues and utilizes creativity and resources available to maintain optimum satisfaction.
Must be knowledgeable of and enforce of all health department and safety standards.
Responsible for completing event post-event reports.
Other duties as assigned.