Event Supervisor | Part-Time | PPG Paints Arena

Oak View Group•Pittsburgh, PA

6d•Onsite

About The Position

This part-time Event Supervisor position provides supervisory and essential support for PPG Paints Arena events, including hockey games, concerts, family shows, etc. Specifically, an Event Supervisor assists in the supervision of ushers, event security, ticket takers, and other event staff members. This role will pay an hourly wage of $22.04.

Requirements

2-3 years of related experience and/or training or an equivalent combination of education and experience.
Supervisory experience is required.
Working knowledge of the principles of facility management, services, and equipment for a similar facility
Must agree to be trained in and willing to help sustain PPG Paints Arena’s guest service principles
Exudes exceptional guest service qualities, leadership skills, and professionalism
Must have excellent interpersonal and written communication skills
Demonstrates ability to prioritize multiple projects and find solutions to issues
Must have a professional presentation, appearance, and work ethic
Ability to work under limited supervision and to interact with all levels of staff, including management
Must be available to work flexible hours, which will include evenings, weekends, and holidays
Must have proficiency with computers and/or iPad and the Microsoft Office suite (Outlook, Word, Excel, etc.)

Nice To Haves

Bachelor's degree from a four-year college or university is preferred

Responsibilities

Supervises all event staff departments within an assigned area for a given event
Serves as a point-of-contact for employees who seek assistance relating to guest service challenges, housekeeping matters, security concerns, etc.
Provides solutions to aforementioned issues by communicating with guests, management, department leads, and/or command center
Assists in sustaining the PPG Paints Arena guest service initiative by supporting proper employee behaviors, properly addressing any failures, and reporting issues to management
Encourages development of employees’ service skills and assists with incentive program
Provides clear, concise, and timely communication of detailed event requirements to event staff
Provide clear, concise, and timely radio communication when handling guest incidents or complaints
Proactive in seeking out ways to improve service, employee procedures, etc.
Understands emergency response plan and can help facilitate process with assigned employees
Monitors functioning of elevators, escalators, etc. and contacts management/service personnel in the event of any problems involving maintenance or rider issues.
Record pertinent post-event notes for managerial review
Provide other managerial assistance and support as requested