Event Security Supervisor | Part-Time | PeoplesBank Arena

Oak View Group•Hartford, CT

14h•Onsite

About The Position

The Event Security Supervisor is responsible for the supervision of all Event Security Staff and for providing safe and secure service at all PeoplesBank Arena and Pratt & Whitney Stadium events by assisting with planning, monitoring, directing, delegating, and managing all functions of the Event Security Staff. This role pays an hourly rate of $27.07.

Requirements

High school diploma, GED, or equivalent is required.
Valid CT State Guard Card is required.
Knowledge of characteristics of events, including crowd management and control techniques.
Must have the ability to anticipate needs, assess situations, and act accordingly.
Strong understanding of principles and practices of effective security and employee supervision in an arena setting.
Must have the ability to work a flexible schedule, including long nights, early mornings, weekends, and holidays as needed.
Self-motivated with excellent interpersonal and communication skills.
Ability to function independently as well as be part of a team and make.
Ability to make decisions in a fast-paced, high-pressure environment, while remaining calm and flexible in stressful situations.
Proven exceptional guest and client service capabilities.
Able to exercise sound judgement to diffuse volatile situations.
Knowledgeable and skilled in effective radio communication.

Responsibilities

Supervise, train, instruct, and oversee the daily performance of the Security Staff.
Assist in conducting pre-shift meetings in a timely manner and assigning staff positions along with reviewing any pertinent information regarding the day’s event.
Assist in the setup, breakdown, and operation of walk-through magnetometers and wands.
Enforce facility rules, policies, and procedures and report incidents as they occur and coach those employees in violation (performance, attendance, uniform, cellphones, harassment, injury, etc.)
Make immediate decisions and communicate with Security Staff in emergency situations.
Supervise all Security activities for events at the venues to ensure a high level of guest satisfaction in all pertinent areas of the event experience.
Works cooperatively with all local law enforcement (police, fire, EMT, etc.)
Work closely with other building staff to identify, troubleshoot, and resolve issues to ensure effective and professional event management.
Assist in conducting post-event meetings to discuss the event and any incidents that may have occurred.
Complete and submit event recaps and incident/injury reports with appropriate documentation in a timely manner.
Perform other duties and responsibilities as assigned.