Event Staff

LAZ Parking • Pawtucket, RI

87d • Onsite

About The Position

The Event Staff members are the frontline personnel responsible for greeting, engaging and interacting with all customers attending events. They are expected to meet and greet each customer with courtesy and great customer service, collect fees and provide correct change, understand and know how to handle different types of parkers, and understand the surroundings and event details in order to answer questions. This role also involves accurately distributing tickets, expediting traffic flow, ensuring skaters are following rules, adhering to dress code and working outside in any weather conditions, following safety standards, communicating with management, preparing and reconciling reports, answering customer service questions, taking direction from management during emergencies, ensuring breaks are distributed properly, distributing and collecting equipment like walkie-talkies and vests, and training newly hired employees.

Requirements

• High school diploma or GED required.
• 2+ years in a customer service role
• Experience handling cash, conducting monetary transactions
• Ability to communicate professionally and effectively.
• Ability to handle challenging and at times, emotionally charged situations.
• Must be able to work unsupervised.
• Ability to speak, read, and comprehend the English language.
• Must be able to work standing-up/on-feet for extended periods of time.
• Demonstrates a sense of urgency and timeliness.
• Demonstrate the ability to seek improvement.
• Excellent teambuilding and interpersonal skills.
• Ability to lift, push and pull at least 25 pounds.

Nice To Haves

• Parking industry experience is preferred but not required.
• Previous experience working in outdoor/extreme weather conditions preferred.

Responsibilities

• Meet and greet each customer with courtesy and great customer service.
• Collect fees and provide correct change.
• Understand and know how to handle the different types of parkers i.e. tenants, visitors, employees, administration, etc.
• Understand the surroundings and event details in order to answer questions
• Accurately distribute tickets (proof of purchase) to each customer.
• Expedite the traffic flow in a timely fashion.
• Making sure skaters are always moving on ice and following rules.
• Adhere to dress code – Must be able to work outside in any weather conditions (rain, snow, wind, heat, etc.) and be able to continuously stand for extended periods of time (3-6 hours)
• Follow all safety standards.
• Communicate with management, supervisors and traffic directors.
• Prepare and reconcile reports.
• Answer customer service questions concerning parking and the answer general customer inquiries in a courteous, professional and effective manner and refer questions to the supervisor when applicable.
• Will be expected to take direction from Managers, Supervisors and emergency responders during emergencies.
• Making sure breaks are being properly distributed when Manager is not present.
• When working in the morning, distributing walkie-talkies, vests, hand warmers
• When closing, picking up all walkie-talkies, vests, and picking up cones.
• Communicating with manager before making any decisions.
• Making all employees are doing what they are expected.
• Train newly hired employees

Benefits

• Growth Opportunities
• Pay Activ – On-demand access to earned wages, get up to 50% of your earned wages immediately
• Paid training
• Free company uniform
• Health Coaching & Resources
• Employee Assistance Program (EAP)
• Smoking Cessation Program
• 401(k) with Employer Match
• Medical, dental, vision – 3 plan options!

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED