Event Staff - Chase Center

Reimagined Parking•San Francisco, CA

6h•Onsite

About The Position

Event Staff support parking operations at Chase Center, helping customers have a smooth experience during events. The position involves assisting with payment questions and parking entry and exit, processing parking fees, and resolving customer concerns within site policies. Staff also handle operational and revenue-control duties, including documenting passes, preparing reports and deposits, balancing revenue records, and maintaining parking equipment, tools, supplies, and a clean work area. Shifts vary and may include weekends.

Requirements

High school diploma or GED.
Basic technical education.
Customer service experience.
Strong command of the English language.
Ability to be friendly, even-tempered, cooperative, and effective in communication.
Ability to work independently.
Basic knowledge of parking equipment used at the site, including pay stations, ticket dispensers, exit readers, and gate machines.
Basic knowledge of desk or handheld POS parking equipment used at the site.

Nice To Haves

Parking-related experience.

Responsibilities

Help customers who are unsure how to pay for parking.
Address customer concerns and challenging interactions within site policies, prioritizing service.
Assist customers with the parking entry and exit process.
Process tickets and collect parking fees using cash, POS, and validations.
Record visitor passes, validations, and event tickets in the logbook.
Prepare shift reports and sort tickets.
Prepare shift bank deposits.
Identify and report parking equipment deficiencies and safety concerns to the direct supervisor.
Pick up litter and shovel or apply salt as required.
Perform other duties as assigned.
Maintain and operate equipment belonging to Reimagined or the property manager during the shift.
Collect cash and frontline revenues, control lot revenues, and maintain related records.
Keep the work site clean, neat, and free of obstacles in accordance with site requirements.
Control tools and equipment required to perform duties.
Make suggestions and recommendations about how jobs are performed.
Consult with a supervisor or manager about matters relevant to parking operations.
Balance revenue control sheets as mandated by management or the property manager for automated and non-automated locations.
Log issues and events and bring them to the attention of the direct supervisor.
Work with customers and supervisors or managers to resolve problem situations.
Wear the company-logo or crest uniform neatly and maintain a well-groomed appearance while on duty.
Prioritize jobs with supervisors or managers.
Track stock and supply levels.