Event Staff

LAZ Parking Midwest•Cleveland, OH

22h•Onsite

About The Position

Immediately Hiring Event Staff! Are you a team player who likes to have fun while you work? Do you enjoy meeting people and sparking conversations? If so, then we want YOU to join our LAZ family! We are an employee first company who care about you and what you think! The Event Staff is the front line personnel responsible for greeting, engaging and interacting with all customers entering and exiting the facility. The position requires cash handling, making correct change, monitoring transactions, etc. for traffic entering/exiting the facility.

Requirements

A can-do attitude and exceptional customer service experience!
Strong customer service experience required.
Cash handling/credit card transaction experience is required.
Willingness to be flexible, work multiple facility locations.
Ability to handle challenging and at times, emotionally charged situations.
Ability to speak, read, and comprehend the English language.
Must be able to make decisions independently and stay firm on decisions made (not easily persuaded).

Nice To Haves

You are: Dynamic. You’re charismatic, full of energy, and happy to help in any way you can.
Dependable. Responsible is your middle name. You never disappoint because it’s not in your nature.
Good under pressure. You don’t fold and get overwhelmed easily. Instead, you prefer chaos so you can kick its butt.
Proficient in basic math.
Good at communicating professionally and effectively.
A team player. You’re open to different opinions and can help motivate your team.
Capable of working in an unsupervised setting.
Able to handle challenging and at times, emotionally charged situations.

Responsibilities

Meet and greet each customer with courtesy and great customer service.
Collect the parking fees and provide correct change.
Understand and know how to handle different types of parkers; i.e. tenants, visitors, employees, administration, etc.
Understand the surroundings and building area in order to answer questions.
Complete the daily report.
Assist in staffing the exit or entry booth during peak collection hours in order to facilitate exit/entry should problems occur.
Communicate with management, supervisors and traffic directors.
Answer customer service questions concerning parking and answer general customer inquiries in a courteous, professional and effective manner, referring questions to the supervisor when applicable.
Determine traffic flow in times of equipment failure or during periods of construction.
Demonstrates a sense of urgency and timeliness.
Demonstrate the ability to seek improvement.
Field additional duties if they are assigned.