Event Staff

THIRTEENTH FLOOR ENTERTAINMENT GROUP•Phoenix, AZ

4d•Onsite

About The Position

Thirteenth Floor Entertainment Group, a leader in immersive live events and haunted attractions, is seeking a Seasonal Event Staff Member. In this role, you will be crucial in creating seamless, thrilling, and memorable experiences for guests. You will bring energy, attentiveness, and professionalism to ensure events run smoothly, guiding guests, managing crowd flow, and maintaining the immersive atmosphere of the attraction. Working collaboratively with team members and supervisors, you will help create an organized, safe, and electrifying environment where every visitor leaves with unforgettable memories. This is a seasonal position tied to select events, with employment being at-will and no guarantee of continued or repeat employment in future seasons or events.

Requirements

Must be 18 years of age or older at the time of hire.
Must be legally authorized to work in the United States; employment eligibility will be verified through E-Verify.
Must be available to work evenings, weekends, and holidays as required by event schedules.
Comfortable working in dark, loud, and themed environments with strobe effects, fog, and close guest interaction.

Responsibilities

Guide guests efficiently through the attraction, keeping lines moving and minimizing wait times so everyone can enjoy the thrills.
Direct visitors to designated areas such as queue lines, entrances, and exits, and implement effective crowd management strategies to maintain safety and maximize the guest experience.
Be proactive in identifying potential bottlenecks and respond quickly to ensure a steady, enjoyable flow throughout the event.
Deliver friendly, professional assistance at every interaction.
Answer questions, provide clear instructions, and help guests understand the rules and layout of the haunt.
Approach every concern with empathy and resolve issues promptly, turning challenges into positive experiences.
Play a hands-on role in event setup and teardown, keeping every area clean, organized, and ready for action.
Work closely with fellow staff to maintain the immersive environment, ensuring props, décor, and effects are in place and functioning.
Support special event needs as they arise to create a seamless experience behind the scenes.
Stay alert for safety hazards and report them immediately to management.
Assist security personnel in maintaining a secure environment for guests and staff, ensuring everyone enjoys the event safely.
Respond calmly and efficiently in emergency situations.
Collaborate with actors, managers, and other team members to ensure a seamless guest experience.
Share important updates, coordinate crowd movements, and contribute ideas to improve operations and efficiency.