Event Staff | Part-Time | Atlantic City Boardwalk Hall

Oak View Group•Atlantic City, NJ

5d•Onsite

About The Position

The Event Staff provides general support for events including ticket taking, ushering, guest services, and parking services. Their role requires good judgment, flexibility, strong attention to detail, strong observation skills, and vigilance.

Requirements

High School Diploma/GED required.
Respond well to direction, being able to follow oral and written instructions.
Must have excellent customer service and interpersonal skills with the ability to interact professionally and courteously with guests, patrons, and staff.
Must be able to communicate effectively with guests, event staff, supervisors, and management in a fast-paced event environment.
Ability to follow detailed instructions, established operating procedures, safety protocols, and facility policies.
Must be able to remain calm, professional, and attentive when addressing guest questions, concerns, or unexpected situations.
Ability to observe, identify, and promptly report safety, security, or guest-related concerns to the appropriate supervisor or management.
Must be able to use and safeguard two-way radios and other equipment assigned for event operations.
Must be able to work flexible schedules, including evenings, weekends, holidays, and event-based hours as required.
Ability to stand, walk, and remain attentive for extended periods while assisting guests throughout the facility.

Responsibilities

Greet all patrons and provide information regarding events, shows, and the facility.
Follow directives of Public Safety Supervisor/Management and/or Event Management for each event assigned.
Serves as a greeter for each event assigned.
Professionally assist guests with determining seat location, escorting guests to seat locations if required.
Familiarity with the event information located at each venue where they are posted.
Communicate with event staff and supervisor(s).
Observe and report matters of concern to the Public Safety Supervisor/Management and complete an incident report if required.
Notify police, fire department, or emergency medical services of problems if requested or otherwise warranted.
Utilize a two-way radio, including the safeguard of such a radio or other issued equipment.
Provide break relief when scheduled to other event staff, including briefing such Event Staff upon their return.
Follow and enforce established code of conduct.
Follow all operating procedures and policies.