Event Staff-Venue Representative

New Belgium Brewing•Kalamazoo, MI

8d•Hybrid

About The Position

Event Staff-Venue Representative assist with creating an inviting atmosphere by greeting customers and monitoring spaces to maintain safe, clean, and a positive environment. Event Staff – Venue Representative: Shares the responsibilities and duties of an Event Staff team member but also acts as the on-site relationship leader for live talent and private parties to ensure contracts terms are met before, during, and after the performance.

Requirements

Must be 18 years of age or older
Prior experience verifying ID’s
TIPs certification
Ability to control crowds and handle unforeseen situations with a customer first focus
Strong interpersonal, and oral communication skills and comfortable addressing diverse groups
Should have strong work ethic and willingness to support other departments as needed

Nice To Haves

Previous customer service experience preferred

Responsibilities

Supports venue staff through communication of details and expectations of events.
Works with external entertainment, security, and company vendors as needed, providing event expectations, and assisting with equipment loading/unloading.
Reconciles payment at the end of events and remits accurate payment to performers.
Meets biweekly with department for event planning.
Responsible for set up and break down of event layout.
Greets customers in a timely and friendly manner
Checks and verifies customers identification
Understands and enforces company policies
Assists in security-like duties (crowd control, assisting bands, patrolling grounds)
Helps Hospitality staff close down at end of night
Assists with facility needs to ensure a clean and safe environment
Other duties as assigned