Event Staff: Usher (Part-Time/Seasonal)

Monumental Sports & Entertainment•Fairfax, VA

13h•Onsite

About The Position

Monumental Sports & Entertainment (MSE) is seeking Event Staff: Ushers to provide first-class customer service and value for fans during the 2026-27 Event Season at EagleBank Arena. Ushers will have direct contact with the public, welcoming and tending to guests. This role involves checking patron tickets, directing them to their assigned seats, and providing building information. The ideal candidate can easily identify guests’ needs while providing outstanding customer service with a positive demeanor.

Requirements

High school diploma or GED.
At least 6 months of customer service or usher experience preferred.
Flexibility to work evenings, weekends, and holidays.
Strong interpersonal and verbal communication skills.
High level of motivation, persistence, and perseverance in working with various group of people.
Ability to work as a member of a team.
Ability to stand for extended periods of time and/or lift 50lbs.
Ability to read and write.
Must be 18 years of age or older.
Must submit to and pass a background check.

Nice To Haves

Bilingual and multi-lingual applicants are strongly encouraged to apply.

Responsibilities

Greet visitors and/or check or scan tickets in a pleasant and professional manner.
Direct or escort guests to their seats, and answer any questions regarding showtimes, events or parking.
Check seating area for broken seats, trash, spills and other lost items prior to doors opening to general public and at the event's conclusion.
Keep all portals and aisleways clear of debris, obstructions, and patrons.
Inform guests about the location of restrooms, refreshment stands, guest services and all exits.
Present a calm demeanor and encourage positive interaction with guests.
Provide extra assistance to any guests in need.
Enforce arena rules, no smoking policy, and any event-specific guidelines.
Monitor guests activity to ensure the safety of an event.
Follow all emergency protocols and guide audience members to the exits in the event of an emergency.
Other duties as assigned.