Los Angeles Angels-2027 Season Part Time, Event Staff (Usher)

Angels Baseb•Anaheim, CA

6d•Onsite

About The Position

The Event Staff employee is primarily responsible for assisting guests as they enter the ballpark and direct them to their seating location. Event Staff employees are also responsible for maintaining a safe and enjoyable environment for all guests of Angel Stadium. Interact with large crowds in a calm, respectful and professional manner. This is a bargaining unit position. This position is also eligible for sick time (after 90 days of employment) and complimentary tickets to games (12 per season).

Requirements

Must possess excellent interpersonal and customer service skills
Ability to work well under pressure, remaining calm yet tactful when required
Patient and observant with ability to think clearly in emergencies, giving accurate instructions and information to others
Ability to work flexible hours including weekdays, weekends, evenings and holidays

Nice To Haves

High School Diploma or equivalent preferred
Two years of crowd management experience (preferred)

Responsibilities

Greet each fan with a warm smile and a friendly “Welcome to Angel Stadium” and “May I see your ticket please”
Directs and escorts guests to their seating location; may involve ascending /descending stairs
Inspects assigned section(s) for safety hazards and maintains cleanliness. Reports on conditions such as broken seats or spills to usher captain immediately
Assist guests who have ticketing issues (i.e. duplicate tickets, broken seats, ADA accommodations)
Observes assigned section for any signs of disturbance: this includes problems arising from foul balls, alcohol, smoking, abusive language, arguments, guests running onto the field and objects being thrown
Receives and acts on concerns from guests. De-escalates issues in a respectful and professional manner.
Proactive in addressing issues in their assigned sections, and immediately reports issues to their usher captain
Provides documentation to their managers on issues, via written incident cards. Provides accurate factual reporting.
Understands and enforces all Angel Stadium policies and procedures, especially those regarding crowd control and tickets
Maintains an understanding of all areas of the stadium. Remains aware of any special activities, functions, or promotions for that particular day
Familiar with the Stadium emergency evacuation plan and exit routes. Remains calm and provides direction and guidance in the event of an emergency
All other duties as assigned