Event Staff Supervisor

The Ohio State University • Columbus, OH

4d • Onsite

About The Position

The Event Staff Supervisor will provide excellent guest service to fans attending Ohio State events. This role involves scheduling event staff, verifying attendance, completing timesheets, and participating in operational meetings and emergency drills. The supervisor will directly manage a crew of event staff, ensuring they provide excellent guest service and adhere to policies and procedures. Responsibilities also include resolving guest issues, conducting security screenings, and directing guests within the facility. The role requires being an advocate for Ohio State Athletics and the Schottenstein Center.

Requirements

• Must be 18 years of age or older
• Minimum 3 years of experience as an event staff member, or equivalent
• Experience managing others
• Must be able to stand on your feet for 4 hours or more, indoors and outdoors, rain or shine
• Ability to maintain a positive attitude at events at all times
• Ability to focus on listening and satisfying our guests
• Ability to maintain and support open communication with Event Management staff
• An interest in working with guests and fellow staff of varying backgrounds
• Excellent verbal communication skills
• Excellent problem solving ability

Responsibilities

• Provide excellent guest service to fans attending Ohio State events
• Schedule event staff during an assigned athletic or special event, based on deployments provided by Event Management staff
• Verify attendance of staff and complete timesheets for events
• Attend annual Operations Meetings for assigned sports
• Participate in emergency drills or table top exercises produced by the Department of Public Safety
• Provide direct supervision to assigned crew of event staff at each event
• Ensure excellent guest service is being provided to guests by your staff
• Act as a second level of support to event staff to resolve guest issues in your assigned area
• Provide direct coaching and training to the staff assigned to your area
• Ensure that the staff assigned to you comply with policies & procedures included in the Event Staff Pocket Guide/Manual
• Scanning, counting and checking tickets at athletic contests and special events
• Conducting security screening of guests entering our facilities
• Directing and assisting guests to their seats or to find other amenities provided inside the facility
• Directing and assisting guests to services outside of the facility (roadways, restaurants, hotels, etc.)
• Assist with the enforcement of NCAA, Conference, University, and Athletic Department rules and regulations
• Recognize and check credentials, limit access to restricted areas of facilities
• Be an expert of and an advocate for Ohio State Athletics & the Schottenstein Center

Benefits

• Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
• Paid time off, including sick and vacation time and 11 holidays.
• State retirement plan or an alternative retirement plan, both with generous employer contributions.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed