Event Staff Supervisor

Andy Frain Services•Atlanta, GA

5d•Onsite

About The Position

The Event Staff Supervisor at the Georgia World Congress Center (GWCC) is responsible for overseeing event staff operations during conventions, trade shows, sporting events, and special events. This position ensures all staff provide excellent customer service, maintain safety standards, and support a professional and welcoming environment for all guests and clients.

Requirements

High school diploma or GED required
Minimum 1–2 years of supervisory experience in event staffing, security, or customer service
Strong leadership, communication, and organizational skills
Ability to manage teams in high-volume, fast-paced environments
Must be reliable, punctual, and professional in appearance and conduct
Ability to work flexible hours, including nights, weekends, and holidays
Minimum of 18 years of age.
Clear a criminal background check.
High School Diploma and/or equivalent (GED)
Strong customer service orientation, exemplifying our Mission Statement that Customer Service is Every Employee's Job.
Ability to facilitate progressive change, getting along with other employees, following directions and continually improving.
Clear and effective oral and written communications skills.

Nice To Haves

Prior experience working at GWCC or similar large venues
Experience with crowd control and access management
Familiarity with radio communication systems
CPR/First Aid certification

Responsibilities

Supervise event staff assigned to GWCC buildings, entrances, exhibit halls, and event spaces
Conduct roll call, briefings, and post-event debriefs for all assigned staff
Ensure proper staffing levels and coverage for all assigned posts
Monitor staff performance, appearance, and professionalism
Enforce company policies, venue rules, and GWCC guidelines
Provide direction and assistance to guests, vendors, and event attendees
Respond to incidents, emergencies, and customer concerns in a timely and professional manner
Maintain communication with management via radio and other communication tools
Complete incident reports, daily activity reports, and shift summaries
Coordinate with GWCC operations, public safety, and event coordinators