Event Staff Supervisor
Andy Frain Services•Atlanta, GA
•Onsite
About The Position
The Event Staff Supervisor at the Georgia World Congress Center (GWCC) is responsible for overseeing event staff operations during conventions, trade shows, sporting events, and special events. This position ensures all staff provide excellent customer service, maintain safety standards, and support a professional and welcoming environment for all guests and clients.
Requirements
- High school diploma or GED required
- Minimum 1–2 years of supervisory experience in event staffing, security, or customer service
- Strong leadership, communication, and organizational skills
- Ability to manage teams in high-volume, fast-paced environments
- Must be reliable, punctual, and professional in appearance and conduct
- Ability to work flexible hours, including nights, weekends, and holidays
- Minimum of 18 years of age
- Clear a criminal background check
- High School Diploma and/or equivalent (GED)
- Strong customer service orientation
- Ability to facilitate progressive change, getting along with other employees, following directions and continually improving
- Clear and effective oral and written communications skills
- Ability to stand and walk for extended periods (8–12 hours)
- Ability to work both indoors and outdoors depending on event needs
- Ability to lift up to 25 pounds if required
- Must be able to see, hear, speak and write clearly in order to communicate with employees and/or other customers
- Pushing/pulling/carrying lifting may include up to 25 lbs (event evacuation), stair climbing
- Ability to sit, twist, turn, bend as required to perform duties within the facility
- Must be capable of standing for long periods of time
Nice To Haves
- Prior experience working at GWCC or similar large venues
- Experience with crowd control and access management
- Familiarity with radio communication systems
- CPR/First Aid certification
Responsibilities
- Supervise event staff assigned to GWCC buildings, entrances, exhibit halls, and event spaces
- Conduct roll call, briefings, and post-event debriefs for all assigned staff
- Ensure proper staffing levels and coverage for all assigned posts
- Monitor staff performance, appearance, and professionalism
- Enforce company policies, venue rules, and GWCC guidelines
- Provide direction and assistance to guests, vendors, and event attendees
- Respond to incidents, emergencies, and customer concerns in a timely and professional manner
- Maintain communication with management via radio and other communication tools
- Complete incident reports, daily activity reports, and shift summaries
- Coordinate with GWCC operations, public safety, and event coordinators
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What This Job Offers
Career Level
Mid Level
Education Level
High school or GED
