Event Specialist

MCR • New York, NY

20h • $66,300 - $72,000 • Onsite

About The Position

The Event Specialist is responsible for supporting the Events team and working with hotel group clients to ensure a successful event. This role involves serving as the housing and billing contact from pre-arrival through departure, processing reservation requests, changes, and cancellations, and identifying guest reservation needs. The specialist will also accommodate special requests, set up billing accounts, track event deposits, prepare preliminary and final group bills, and issue invoices and account statements. Providing excellent service to internal and external customers and working closely with various departments are key aspects of this position. Additional duties may be assigned by the Manager.

Requirements

• At least 1 year of related work experience.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Ability to multitask and work in a fast-paced environment.
• Aptitude for self-motivation.
• A can-do attitude and a hands-on approach.
• Flexible schedule with the ability to work days, nights, holidays, and weekends based on the demands of the hotel.

Nice To Haves

• College preferred.

Responsibilities

• Work with hotel group clients to ensure a successful event by serving as the housing and billing contact from pre-arrival through departure.
• Process all reservation requests, changes, and cancellations received.
• Identify guest reservation needs, determine the appropriate room type, and verify availability of the room type and rate.
• Accommodate and document special requests.
• Set up proper billing accounts according to accounting policies.
• Properly track event deposits received, including group advance deposits and final payments.
• Prepare Preliminary Group Bills and Final Group Bills.
• Prepare, review, and issue bills, invoices, and account statements according to company procedures.
• Provide excellent service to both internal and external customers.
• Work closely with various departments to ensure successful groups from pre-arrival through final billing.
• Perform additional duties as assigned by the Manager.

Benefits

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral bonuses
• Career advancement & upward mobility
• Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree