Event Setup Supervisor

TENTAC ENTERPRISES LLC • Bloomington, IL

7d • $16 - $17 • Onsite

About The Position

Love being part of a great event? We’re looking for someone who can help make weddings, celebrations, meetings, and special occasions unforgettable! As a Banquet Team Member at DoubleTree by Hilton, you’ll coordinate banquet functions and provide friendly, courteous, and professional service to our guests. You’ll be the welcoming face that helps keep events running smoothly—from setup to service and everything in between. If you’re organized, dependable, enjoy working with people, and take pride in creating a great guest experience, we’d love to have you join our team!

Requirements

• Strong knowledge of food and beverage preparation and service of various alcoholic beverages, and liquor laws in serving underage people.
• Skilled in the use of techniques and strategies required to deliver training material in group and one-on-one settings.
• Demonstrate the ability to relate to, communicate with, and motivate employees to sustain high performance and quality levels.
• Demonstrate the ability to proactively prioritize needs, put first things first, and effectively manage resources and time.
• Working knowledge of the appropriate table settings, service ware, and menu items.
• Ability to fully follow supervisor’s directions.
• Ability to read, speak and write English sufficient to understand menus and special promotions, communicate with guests in a professional manner, assist guests with special requests, and to take orders.
• Ability to remember and recite menu items.
• Strong communication skills. Skills should include the ability to deal effectively with vastly diverse groups of people and clients.
• Food Protection Manager Certification. Must have the ability to take the exam if doesn’t already have the certification.
• Must be of legal serving age.
• Hotel F&B experience or other experience in the hospitality/food industry.
• All employees must maintain a neat, clean and well-groomed appearance including hair color.
• Ability to stand for extended periods of time
• Reaching by extending hand(s) or arm(s) in any direction
• Manual dexterity of hands in order to manipulate keyboard and office equipment
• Ability to see within normal parameters
• Ability to hear within normal range
• Ability to move about
• Ability to carry trays weighing up to 30 lbs. through a crowded room on a continuous basis throughout shift.
• Must be able to push and pull weight equaling 100 lbs.
• Manual dexterity of hands in order to manipulate serving spoons, trays, etc.

Nice To Haves

• Additional language ability preferred.
• Point of Sale System, Microsoft (Word; Power Point; Excel; Outlook)

Responsibilities

• Ensures efficient operation of banquet functions by coordinating and providing work direction for banquet personnel
• Holds pre-function briefing to determine specifications of each function
• Ensures quality service by assigning employees to work stations
• Ensures that servers take care of every customer and are alert at all times to see that customers are given every attention
• Provides work direction to servers and housemen; verifies that servers are at work as scheduled
• Handles customer concerns and complaints promptly and tactfully
• Works closely with kitchen to coordinate cooking, food presentation and delivery times for each function
• Ensures that employees follow proper sanitation practices
• Supervises the handling, storage and security of all kitchen and banquet equipment used in any/all functions
• Provides employees with the information needed to perform their job effectively
• Orients employees to the department and hotel and provides on-the-job training on job responsibilities
• Prioritizes and assigns work
• Provides feedback to the employees and the department manager on the employee’s performance of job responsibilities
• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
• Creates 100% guest satisfaction by demonstrating CARE hospitality and by exceeding guest expectations
• Completes dish and food requisitions as necessary
• Reports all maintenance problems to appropriate personnel
• Inspects rooms and public areas for cleanliness
• Performs other duties as required to provide genuine hotel hospitality

Benefits

• Employer Paid Life Insurance
• Employer Paid Long Term Disability
• Employer Paid Short Term Disability
• Paid Time Off
• Medical
• Dental
• Vision
• 401K with employer match
• Flexible Spending Accounts (FSA)
• Voluntary Accident Coverage
• Voluntary Critical Illness Coverage
• Voluntary Life Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED