Event Services Worker

Town of Mooresville•Mooresville, NC

About The Position

The Event Services Worker performs hands-on tasks involving event setup, facility operations, and building maintenance. The position prepares meeting and event spaces, arranges furniture and equipment, assists customers with event logistics, and helps keep Town facilities clean, safe, and welcoming. The role supports Experience & Engagement Department programs and events, including festivals, concerts, performing arts programs, parades, and community celebrations. Duties also include opening and closing assigned facilities, conducting routine inspections, operating audiovisual equipment, and providing customer service to residents, visitors, event organizers, performers, vendors, and community partners. Work may take place at indoor and outdoor locations, including Town facilities, parks, downtown areas, and other community venues. Scheduled evening, weekend, holiday, and outdoor shifts may be required, as may work in varying weather conditions.

Requirements

High school diploma or GED.
One year of related experience.
Possess Certified Pool Operator (CPO) certification at hire or obtain it within six months of employment.
Successfully complete a background check and pre-employment drug screening as a condition of hire.

Nice To Haves

Significant customer service experience.
Experience in hospitality, event services, public-facing operations, facilities, or a related field.

Responsibilities

Review weekly and daily room schedules and event orders, and independently prepare rooms according to established layouts and specifications.
Arrange and move tables, chairs, and equipment; set up event spaces in different layouts as needed; prepare standard room arrangements when spaces are not in use; and store excess furniture.
Provide courteous, professional customer service to facility clients, visitors, residents, event organizers, performers, vendors, and community partners; answer questions, anticipate needs, address service concerns, and support a positive customer experience.
Assist visitors and facility clients with locating equipment, rearranging rooms, coordinating food service, and handling other event logistics.
Prepare audiovisual and other technology equipment for presentations, meetings, theater performances, and events, and ensure its security, setup, operation, and storage.
Use judgment and critical thinking to resolve logistical issues and communicate concerns to the appropriate supervisor or staff member.
Support departmental programs and activities, including festivals, special events, parades, performing arts programs, concerts, community celebrations, and other Town-sponsored or permitted events.
Assist with event preparation, setup, breakdown, facility and site readiness, equipment movement, customer service, and other operational needs.
Perform assigned duties at indoor and outdoor event locations, including Town facilities, parks, downtown areas, and other community venues.
Clean and stock bathrooms, including scrubbing toilets and sinks, wiping walls, and polishing mirrors.
Clean offices and small rooms; disinfect counters; wipe telephones and copy machines; clean glass tables; and polish furniture.
Clean lobby windows, doors, and furniture, and operate power washers to clean outside windows.
Maintain supply inventory and inform the supervisor when supplies are needed.
Empty trash containers.
Open and close assigned facilities, conduct routine building inspections, secure entrances, exits, and designated areas, and operate building security and alarm systems according to established procedures.
Obtain and maintain Certified Pool Operator (CPO) certification.
Work assigned evening, weekend, holiday, and outdoor shifts as needed, including in varying weather conditions.
Perform other duties as required.

Benefits

5% Town contribution to 401(k), with no employee match required.
Choice of three medical plans, including an HSA plan with Town contributions.
Town-paid life insurance at 1.5 times annual salary.
Fully paid short- and long-term disability coverage, up to $8,000 per month.
Wellness Incentive Program, including a $240 annual medical premium discount for participation.
Employee Assistance Program offering 24/7 mental health and work-life support.
16 hours of volunteer time off per calendar year.
Starting in 2026, new hires receive 14 vacation days upfront.
13–14 paid holidays per year.
One Floating Holiday and one Wellness Day provided upfront each year for new hires.
Up to five days of bereavement leave per occurrence for deaths within the employee’s immediate family.
On-site clinic for eligible employees and dependents coming in 2026.
Down payment assistance.
Pet insurance.
Gym reimbursement.