Event Services Technician

Pinnacle Live•Braselton, GA

10d•Onsite

About The Position

The Event Service Technician is responsible for assisting with the floor operations, including setup, strike, and operations of technology solutions in a hotel or hospitality environment, focusing on delivering unmatched customer service to our guests and client. Business hours will vary based on business levels. Extended business hours and weekends will be required. Less than 5% of travel is anticipated outside the assigned region.

Requirements

High School Graduate or equivalent
Prior exposure to audio-visual and/or hospitality industry
Computer proficiency (hardware, software, and networking)
Strong technical aptitude
Good working knowledge of computer hardware and software
Planning ability; able to plan and prioritize
Strong interpersonal skills
Excellent verbal and written communication skills
Excellent organizational skills and attention to detail
Strong team player orientation
Commitment to best-in-class customer service for internal and external stakeholders
Professional appearance

Responsibilities

Ensure all event sets and strikes are completed according to Company SOPs.
Greet guests/clients before event and provide clear instructions on how to operate the equipment.
Provide continued communication with the client to ensure the success of all events.
Follows through on all client requests.
Look for opportunities to enhance client’s event.
Maintain accurate client event information within the Company’s business systems.
Review daily invoices with the client and obtain the client’s signature on the invoice(s).
Comply with all Company security and safety measures and is constantly aware of the property inventory and location of equipment and ensures inventory is secure from theft and /or damage.
Ensure all inventory is in good working order and rental condition.
Ensure any lost, stolen, or damaged equipment is immediately reported to management.
Ensure inventory is secure from theft and/or damage.
Make sure all Company occupied areas are clean, organized, and up to Company standards.
Continually work toward enhancing and improving technical skills to include audio, video/data, staging and computer operation, and networking.
Comply with all Company policies and procedures.
Other duties as assigned.