Director Event Services

Legends Global•Kansas City, MO

3d•Onsite

About The Position

The Director, Event Services leads the planning, coordination and execution of T-Mobile Center events to ensure they are safe, organized and successfully delivered. This role leads the Event Services team, serves as a key contact for clients and internal partners, and oversees event readiness, communication, budgets and issue resolution.

Requirements

A minimum education level of: BA/BS Degree (4-year)
3-5 years of related work experience, including planning and managing special events (preferably arena productions and other live entertainment events).
Previous experience supervising, leading, mentoring, or managing event planning personnel.
Must be resourceful, a quick learner, and able to handle multiple projects simultaneously.
Must be able to operate within designated budget.
Exceptional guest and client service capabilities.
Enterprising and self-starter with the ability to work with minimal supervision.
Ability to work well with different personalities in a fast-paced environment and constant deadlines.
Ability to handle highly sensitive and confidential information.
Extremely organized and detail-oriented.
Exceptional interpersonal and telephone skills.
Ability to work extended hours, evenings and weekends and holidays.
Ability to access and accurately input information using a moderately complex computer system.
Must be proficient with Microsoft Word, Excel, and Outlook.
Ability to read, listen and communicate effectively in English, both verbally and in writing.
Ability to move about venue for extended periods of time.
Ability to remain in a stationary position for extended periods of time.

Nice To Haves

Previous management experience within an arena, stadium, convention center, theater, performing arts venue, or large public assembly facility.
Experience managing event management professionals and developing high-performing teams.
Experience with budget forecasting, financial analysis, and departmental planning.
AutoCAD experience preferred.

Responsibilities

Provide direct supervision, coaching, training, and performance management for Event Coordinator staff.
Assign events and workloads based on department priorities, employee experience levels, and event complexity.
Conduct regular one-on-one meetings, performance evaluations, and professional development planning for direct reports.
Mentor Event Coordinators on client relationship management, event planning best practices, venue policies, and operational procedures.
Participate in recruiting, interviewing, hiring, onboarding, and retention efforts for Event Services personnel.
Foster a collaborative, service-oriented culture focused on operational excellence, teamwork, accountability, and continuous improvement.
Provide leadership coverage and decision-making support during major events and departmental initiatives.
Serve as primary contact for clients of assigned events.
Determine and provide what’s needed to ensure events are successful and goals are accomplished.
Maintain positive rapport and form strong client and tenant relationships.
Compile and communicate event requirements to various departments at T-Mobile Center.
Direct and delegate responsibilities by preparing and distributing detailed production notes for each event and scheduling a production meeting with the venue’s department heads (e.g., operations, security, food & beverage, broadcast, marketing, box office, group sales, corporate sales and event services).
Manage the operations, rehearsals and execution of events and entertainment in compliance with the expectations of T-Mobile Center management.
Develop and maintain relationships with local vendors.
Hire, train and manage vendors and event staff as necessary, including scheduling of production runners, stagehands and riggers.
Implement facility rules, regulations, policies and procedures.
Ensure contractual obligations are met for each event.
Manage, maintain and organize event files, which include all pertinent information for venue's events.
Develop, monitor, and manage the Event Services departmental operating budget.
Track departmental expenditures and identify opportunities for cost control and operational efficiencies.
Review event estimates, settlements, invoices, and event-related expenses to ensure financial accuracy and contractual compliance.
Partner with Finance and Operations leadership to support forecasting, annual budget planning, and financial reporting.
Monitor event profitability and assist with revenue and expense analysis related to venue operations.
Ensure department resources are allocated effectively while maintaining high levels of service and operational readiness.