Event Services Supervisor

The Smith Center•Las Vegas, NV

4d•$55,000 - $58,000•Onsite

About The Position

The Event Services Supervisor reports to the Associate Director, Events and is responsible for coordinating and supporting the planning and execution of rental, special, and in-house events at The Smith Center. This role facilitates day-to-day operational and administrative functions to ensure seamless event delivery, including logistics coordination, stakeholder communication, and on-site execution. The Event Services Supervisor provides direct oversight of hospitality and events on-call staff during events, ensuring service standards, operational efficiency, and a high-quality guest experience. This position partners closely with the Associate Director, Events and Senior Director, Hospitality to support departmental initiatives, uphold operational standards, and contribute to the overall success of events.

Requirements

Three or more years of experience working in the field of live entertainment, event management, hospitality, performing arts, or a related field, with demonstrated capability in planning and executing events.
Experience working in a venue, performing arts center, convention center, hotel, or similar event-driven environment preferred.
Minimum 1 year experience supervising and directing staff and contracted workers in an event, hospitality, or operational setting, including on-site event execution and team coordination preferred.
Working knowledge of event logistics, permitting, contracts, and vendor coordination.
Excellent verbal and written communication skills, with the ability to communicate effectively with clients, vendors, leadership, and cross-functional teams.
Strong interpersonal and relationship-building skills, with the ability to work effectively with individuals across varying roles, styles, and backgrounds.
Superior organizational and project coordination skills, with the ability to manage multiple events and competing priorities simultaneously.
Demonstrated ability to plan, coordinate, and execute events with a high level of accuracy and attention to detail.
Ability to problem-solve in real time, anticipate challenges, and implement effective solutions in a fast-paced environment.
Strong critical thinking, decision-making skills, exercise sound judgment, and work both independently and collaboratively within a team environment.
Proven ability to work under pressure, meet deadlines, and adapt to changing priorities and operational needs.
Ability to establish priorities, work independently, and execute objectives with minimal supervision.
Ability to interpret, track, and manage event-related data, including schedules, budgets, and logistics details.
Working knowledge of event operations, logistics coordination, and customer/guest service standards.
Ability to follow and uphold organizational policies, procedures, and operational standards.
This position requires the ability to work varied shifts and extended hours, including evenings, early mornings, weekends, and holidays, to meet operational needs.
Some working knowledge of Fire Life Safety, NAFP, OSHA, Occupancy, and other code enforcement agencies.
Understanding of basic principles and practices of event management and crowd management.
Must be 21 years of age.
Must be legally authorized to work in the United States.
Proficient in Microsoft Office Suite, including Outlook, Word, and Excel (experience with spreadsheets, tracking tools, and reporting).
Ability to quickly learn and adapt to new systems and technology platforms.
Desire to work as a team player and assist when and where needed.
Demonstrates a high level of professionalism, reliability, and accountability in all aspects of work.
Maintains a professional presence and demeanor, representing The Smith Center in a positive manner.
Ability to handle sensitive and confidential information with discretion and sound judgment.
Strong team-oriented mindset, with a willingness to support team members and operational needs as required.
Demonstrates initiative, adaptability, and a willingness to take on new challenges in a dynamic environment.
Desire and ability to accept all levels of challenges.
This position will require sitting for long periods, as well as frequent standing, bending, and walking.
Ability to frequently move about the facility, including navigating event spaces, back of house areas, and outdoor environments as needed during event operations.
Ability to regularly lift, carry, push, and/or move items up to 50 pounds or more, with or without assistance.
Ability to frequently bend, reach, twist, stoop, crouch, kneel, and balance while performing job duties in varying work environments, including confined or crowded spaces.
Ability to bend at the waist and lift items overhead.
Ability to use fine motor skills, including frequent use of hands and fingers for typing, handling equipment, and operating office and event-related tools.
Ability to operate standard office equipment, including computers, tablets, and mobile devices.
Ability to communicate effectively in person, over the phone, and via two-way radio for extended periods of time during event operations.
Specific vision abilities required include close vision, distance vision, peripheral vision, and the ability to adjust focus.
Possess sufficient hearing ability to receive, interpret, and respond to radio communications, verbal communication, auditory signals, and environmental sounds.
Ability to work in a dynamic event environment that may include exposure to loud noise levels, theatrical lighting (including strobe effects), frequent radio and phone communication, and environmental conditions such as dust, grease, smoke, fumes, noxious odors, gases, and potential mechanical and electrical hazards.
Ability to work in varying environmental conditions, including exposure to outdoor weather such as heat, cold, or inclement conditions, depending on event needs.
Ability to safely operate a motor vehicle, if required, to support event-related needs.
Must be able to qualify for licenses and permits if required by federal, state, and local regulations during the course of employment.
Possess a valid driver’s license with a clean driving record.

Nice To Haves

Bachelor’s Degree in Hospitality Management, Event Management, or a related field preferred, or an equivalent combination of education and relevant experience.
Experience with event management systems (e.g., Momentus Elite, VenueOps, or similar platforms) preferred.
Experience with event diagramming software (e.g., EventDraw, Social Tables or similar) preferred.

Responsibilities

Respond to incoming event inquiries and support ongoing communications, ensuring timely follow-up, accurate information, and consistent coordination throughout the event planning process.
Serve as a primary point of contact for clients, guests, vendors, internal departments, and government to support event planning and execution, ensuring alignment with operational requirements, permits and compliance standards.
Coordinate all event logistics from initial inquiry through execution, including gathering event details, developing run of show timelines, securing Certificates of Insurance, tracking payments, and identifying required permits.
Input, maintain, and manage all event details, contracts, and documentation within Momentus Elite, ensuring accuracy and alignment across departments.
Collaborate cross-functionally with Technical, Security, Parking, Housekeeping, Engineering, Guest Services, and catering partners to coordinate staffing, equipment, and operational needs for all rental, in-house and special events.
Create and maintain event floor plans and diagrams using the designated diagramming platform to support event execution.
Coordinate and support client site tours, providing accurate information and a high level of customer service.
Prepare and distribute event-related reports and communications, including monthly event summaries for Operations, and support invoice processing and tracking.
Coordinate the scheduling of event staff for upcoming events in partnership with external staffing vendor, ensuring appropriate coverage and alignment with event operational needs.
Maintain organized and up-to-date electronic filing systems, including client records, contracts, financial documentation, and event materials.
Monitor and maintain department inventory and event-related equipment, including such as tables, chairs, cushion covers, table skirts, office radios, portable lighting console monitors, ensuring readiness and proper utilization.
Anticipate, identify, and proactively resolve potential operational challenges by collaborating with Hospitality leadership and internal departments as necessary.
Provide on-site supervision and direction to hospitality and events on-call staff during event execution, including assigning tasks, monitoring performance, ensuring adherence to service standards, and maintaining accurate timekeeping.
Coordinate and oversee event load-in, setup, execution, and teardown, ensuring all activities align with permit and licensing requirements, contractual obligations, and The Smith Center’s safety and building standards, and venue policies.
Serve as on-site lead or support during events to ensure seamless operations, high-quality guest experience, and effective issue resolution.
Complete post-event responsibilities, including documentation, client follow-up, surveys, and internal debrief notes.
Support the Associate Director, Events and Senior Director, Hospitality with additional projects, initiatives, and operational needs as assigned.
Maintain regular, reliable, and punctual attendance.
Perform other duties as assigned within the scope of the position.

Benefits

Creative and collaborative work culture
Competitive compensation
Comprehensive health, dental, and vision insurance plans
Employee Assistance Program- including counseling, wellness programs, and financial support services.
Flexible Spending Account (FSA) & Health Savings Account (HSA) options to help you save on eligible medical expenses with pre-tax dollars.
Generous Paid Time Off Plan
Paid Holidays and Personal Holiday Time
401(k) retirement savings plan eligibility on your start date with employer match
Employer-paid disability insurance coverage
Supplemental benefits are offered such as accident, critical illness, hospital indemnity coverage, pet insurance, and employee-only discounts.
Safe and paid parking on-site
Training and career growth opportunities
Exclusive early access, employee discounts, and complimentary tickets to world-class performances and events.
Discounts on Starbucks products and merchandise