Event Services Manager (Full-Time) | InterContinental Miami Downtown

IHG•Miami, FL

3d•Onsite

About The Position

As the world's largest family of luxury hotels, InterContinental Hotels & Resorts® takes great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, their passion for luxury travel spans cultures and customs, inspiring them to create warm and sophisticated experiences for those seeking a richer perspective on the world. At InterContinental Hotels & Resorts®, the goal is for guests to feel special, cosmopolitan, and In the Know. The InterContinental Miami is a shining star among downtown Miami hotels, featuring premier accommodations, convention, and meeting facilities. Overlooking Biscayne Bay, it provides a secure, inviting environment and has been honored as one of the TOP WORKPLACES of South Florida for nine consecutive years.

Requirements

Some College plus 1-2 years related experience, or equivalent combination of education and experience.
Knowledge of hotel and food & beverage operations preferred.
Must speak fluent English.
Strong – sometimes you’ll need to lift, push and pull big objects up to 25lbs (23 kg). This can involve bending and kneeling, as well as frequently standing and moving around.
Literate – you’ll excellent reading, writing and basic math, budgeting, profit/loss concepts, and variances are utilized frequently.
Flexible – night, weekend and holiday shifts are all part of the job.
Ability to travel to attend workshops, tradeshows, conventions, etc.
Compliant – as well as meeting local laws on food handling and serving alcohol, you’ll be above the minimum age required and fluent in the local language.
Articulate – a great communicator, you’ll be warm, welcoming and easy to talk to.
Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
Require a valid Driver’s License.

Nice To Haves

Other languages preferred.

Responsibilities

Ensure that conferences, meetings, and group activities assigned are coordinated and managed within client expectations.
Upsell client events and manage function space and room block inventory to maximize hotel profit.
Ensure hotel and client fulfill group contract commitments.
Schedule conventions/conferences and business group activities and coordinate with other hotel-level departments to facilitate services agreed upon by the sales office and prospective clients.
Conduct banquet and catering facility tours and entertain clients in accordance with company and property policy.
Assist clients with menu planning, food and beverage coordination, table arrangements, decoration options, etc.
Arrange all details of conventions to include room set-ups, staging, lighting, audio-visual, traffic flow, menus, décor, entertainment, group room blocks, VIP services and approved method of payment.
Review daily posting of charges and resolve any discrepancies in a timely manner.
Follow-up to ensure client satisfaction.
Interact with outside contacts: Guests, vendors, etc.
Negotiate food and beverage prices, function space, and hotel services within approved departmental booking guidelines.
Plan and conduct pre-event and post-event meetings with clients and hotel staff.
Complete forecasts reports for management.
Monitor and ensure all functions are set-up, refreshed, and broken down in compliance with scheduled times and department procedures.
Promote teamwork and quality service through daily communication and coordination with other departments.
May serve as manager on duty when required.
May perform other duties as assigned.