Event Service and Marketing Manager

Cornell University•Ithaca, NY

6d•Onsite

About The Position

The Statler Hotel is seeking a detail-driven hospitality professional for the dual-focus role of Event Service & Marketing Manager. This position blends event service excellence with strategic marketing leadership. The successful candidate will manage events from post-contract through on-site execution while also shaping and promoting the Statler experience across multiple channels. This role is vital in delivering exceptional guest experiences and elevating the hotel's brand presence.

Requirements

A cover letter and resume outlining your interest and how your experience and goals align with the potential for mutual success in the role are required for consideration.
Associate’s Degree in hospitality or business and 4-6 years of hospitality experience
Highly motivated, dynamic individual with a professional demeanor and superior customer service skills, indicative of a AAA-rated Four-Diamond hotel.
Must be familiar with all aspects of hotel operations and knowledgeable about catering/conference planning and execution.
Ability to manage multiple tasks under pressure in a fast-paced environment.
Proven organizational, interpersonal and communication (oral and written) skills.
Proficiency using Microsoft Word and Excel.
Design software
Strong communications skills

Nice To Haves

Bachelor’s Degree in hospitality or business
Prior catering sales or conference planning management and Delphi experience ideal but not required
Marketing experience preferred

Responsibilities

Serve as the primary contact for assigned events from post-contract through execution.
Partner with clients to plan event details, including agendas, room setups, audiovisual needs, menus, and billing.
Manage room blocks, rooming lists, and reservation timelines.
Prepare and distribute detailed event orders, resumes, and documentation.
Conduct client outreach, site tours, and planning meetings.
Forecast event and conference revenue accurately on assigned accounts.
Collaborate with internal teams by leading pre-conference meetings and communicating updates.
Attend select high-profile events on-site to ensure a flawless transition to operations teams.
Partner with the Director of Sales & Marketing to plan and execute comprehensive marketing strategies.
Manage social media presence, including content creation, posting, and engagement.
Develop and maintain marketing collateral, ensuring brand consistency.
Coordinate promotions, activations, press releases, and photo shoots.
Update website content and manage newsletters and VIP programs.
Respond to online reviews and comments, enhancing guest engagement.
Support strategic marketing initiatives that elevate visibility of the hotel, restaurants, and HLDP programs.
Maintain digital signage and create email blasts based on the needs of the Sales team and director of revenue management.
Maintain accurate client records and event details within the Delphi system.
Maintain Statler websites using Milestone.
Utilize TravelClick for Email blasts, and 22miles for digital signage management.
Track changes, update documentation, and communicate revisions promptly.
Ensure all departments are aligned on event details and updates.
Be present for major events and VIP functions, including evenings and weekends as needed.
Welcome clients, confirm readiness, and facilitate smooth handoffs to the service team.
Participate in team meetings and contribute to hotel operations.
Support the Statler’s educational mission by mentoring and guiding student employees.
Collaborate across departments to support overall hotel success.

Benefits

Comprehensive health care options
Generous retirement contributions
Access to wellness programs
Employee discounts with local and national retail brands
Health and personal leave
Three weeks of vacation
13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1.
Two additional floating holidays
Tuition-free Extramural Study and Employee Degree Program
Tuition aid for external education
Cornell Children's Tuition Assistance Program