Lodge Event Server

Clayton Homes • Maryville, TN

1d • $19 - $22 • Onsite

About The Position

As an Event Server, you will be responsible for delivering a world class guest experience to each function and individual. This role will assist during meal service and coffee window service for events, focusing on food & beverage safety and service standards, building relationships with our guests, and finding new ways to exceed expectations and create memorable experiences.

Requirements

• Minimum 2 years’ experience in the Food & Beverage Industry.
• Ability to effectively communicate with guests, team members, and managers
• Must be able to exercise appropriate judgement and make decisions based on job knowledge and awareness to company goals.
• Ability to learn and retain extensive food and coffee knowledge and food allergen information to communicate consistently and confidently with guests.
• Impeccable customer service and social perceptiveness
• Must be able to effectively manage time for efficient completion of shift work lists
• Physical ability to stand or walk for long periods of time
• Understand the importance of being thorough, detail-oriented, and committed to providing world class customer service.
• Flexibility in new circumstances as they arise.
• Positive attitude
• High sense of urgency
• Willingness to consistently go above and beyond with outside-the-box thinking

Responsibilities

• Assist with food & beverage setup for buffets, plated meals, outdoor Pavilion cookouts, and family style meals
• Distribute passed appetizers during events and assist with setup of appetizer stations
• Memorize dietary restrictions and allergies during meal service and provide detailed information on their food and beverage options
• Speak knowledgeably on all menu items and their ingredients
• Work with Food & Beverage Team to ensure meal services begin on time
• Monitor guest counts and inform the Food & Beverage Manager of any discrepancies
• Assist with setup and restocking of all beverage and snack stations, including beverage and snack station refills and cleanups in meeting rooms at the end of the day
• Perform meeting room refreshes, refilling coffee, snacks and beverages, pickup dirty glasses and trash and restock drinks during meeting breaks
• Assist with bussing tables during meals, monitoring guest needs continuously and respond quickly to guest requests
• Maintain cleanliness, sanitation, and organization in back-of-house service areas and all meal areas (Dining Hall, Pavilion and Balcony tables, etc.)
• Use safe food handling practices and proper rotation of prepared products to assure prolonged usefulness and quality
• Maintain and participate in continual food training, education, research and development
• Assist in ware washing duties for meals, polishing glassware and silverware and rolling silverware
• Comply with all food & beverage regulations
• Attend to guests needs during meal events in alignment with our high standards for hospitality and service
• Greet all guests in a professional and friendly manner and learn about their food preferences
• Continue to learn and observe specific group preferences to provide a personable culinary experience
• Test, develop, prepare, and serve coffee-based beverages in a timely manner and according to standard recipes
• Maintain a clean and organized coffee window area before, during, and after each event, including washing and polishing all glassware
• Setup outdoor coffee window, ensuring all supplies are stocked and ready for use
• Prepare syrups, teas, and other ingredients used in the Seed & Social coffee program
• Speak knowledgably on all coffee menu options and their ingredients
• Inspect quality of coffee window equipment and report any damages for replacement or repair
• Evaluate guest coffee needs and make recommendations based on preferences
• Provide impeccable beverage service with each interaction
• Participates in daily shift meetings to prepare for service and any guest needs
• Attend Lodge team meetings and trainings to stay up to date on upcoming event information, projects and policies
• Perform inventory tasks
• Receive, stock, and rotate goods and inventory
• Assist with food & beverage deliveries and pickups when needed
• Track all beverage consumption during coffee window service
• Monitor and track inventory levels of beverages, snacks, coffee supplies and other

Benefits

• Full-time team members have the flexibility to create their own health, dental, and vision benefits package.
• Clayton provides competitive 401K programs, including investment options and company matching for full and part time team members after one year to help our team members achieve their financial goals.
• Additional benefits include paid parental leave, tuition reimbursement, Employee Assistance Programs, and more.
• As part of Clayton’s commitment to Opening Doors to a Better Life, Clayton is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program.
• At Clayton, we encourage holistic wellness with physical, nutritional, social, financial, spiritual and occupational programs available online or in-person for team members.
• Clayton’s Home Office campus offers an onsite restaurant, onsite fitness facility with full gym, in-person and virtual workout classes, yoga / barre studio, volleyball and basketball courts, walking paths, and a disc golf course.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees