Lodge Event Server

Clayton • Maryville, TN

3d • $19 - $22

About The Position

Event Server As an Event Server, you will be responsible for delivering a world class guest experience to each function and individual. This role will assist during meal service and coffee window service for events, focusing on food & beverage safety and service standards, building relationships with our guests, and finding new ways to exceed expectations and create memorable experiences. Event Server Duties Assist with food & beverage setup for buffets, plated meals, outdoor Pavilion cookouts, and family style meals Distribute passed appetizers during events and assist with setup of appetizer stations Memorize dietary restrictions and allergies during meal service and provide detailed information on their food and beverage options Speak knowledgeably on all menu items and their ingredients Work with Food & Beverage Team to ensure meal services begin on time Monitor guest counts and inform the Food & Beverage Manager of any discrepancies Assist with setup and restocking of all beverage and snack stations, including beverage and snack station refills and cleanups in meeting rooms at the end of the day Perform meeting room refreshes, refilling coffee, snacks and beverages, pickup dirty glasses and trash and restock drinks during meeting breaks Assist with bussing tables during meals, monitoring guest needs continuously and respond quickly to guest requests Maintain cleanliness, sanitation, and organization in back-of-house service areas and all meal areas (Dining Hall, Pavilion and Balcony tables, etc.) Use safe food handling practices and proper rotation of prepared products to assure prolonged usefulness and quality Maintain and participate in continual food training, education, research and development Assist in ware washing duties for meals, polishing glassware and silverware and rolling silverware Comply with all food & beverage regulations Attend to guests needs during meal events in alignment with our high standards for hospitality and service Greet all guests in a professional and friendly manner and learn about their food preferences Continue to learn and observe specific group preferences to provide a personable culinary experience Test, develop, prepare, and serve coffee-based beverages in a timely manner and according to standard recipes Maintain a clean and organized coffee window area before, during, and after each event, including washing and polishing all glassware Setup outdoor coffee window, ensuring all supplies are stocked and ready for use Prepare syrups, teas, and other ingredients used in the Seed & Social coffee program Speak knowledgably on all coffee menu options and their ingredients Inspect quality of coffee window equipment and report any damages for replacement or repair Evaluate guest coffee needs and make recommendations based on preferences Provide impeccable beverage service with each interaction Participates in daily shift meetings to prepare for service and any guest needs Attend Lodge team meetings and trainings to stay up to date on upcoming event information, projects and policies Perform inventory tasks Receive, stock, and rotate goods and inventory Assist with food & beverage deliveries and pickups when needed Track all beverage consumption during coffee window service Monitor and track inventory levels of beverages, snacks, coffee supplies and other

Requirements

• Minimum 2 years’ experience in the Food & Beverage Industry.
• Ability to effectively communicate with guests, team members, and managers
• Must be able to exercise appropriate judgement and make decisions based on job knowledge and awareness to company goals.
• Ability to learn and retain extensive food and coffee knowledge and food allergen information to communicate consistently and confidently with guests.
• Impeccable customer service and social perceptiveness
• Must be able to effectively manage time for efficient completion of shift work lists
• Physical ability to stand or walk for long periods of time
• Understand the importance of being thorough, detail-oriented, and committed to providing world class customer service.
• Flexibility in new circumstances as they arise.
• Positive attitude
• High sense of urgency
• Willingness to consistently go above and beyond with outside-the-box thinking

Responsibilities

• Assist with food & beverage setup for buffets, plated meals, outdoor Pavilion cookouts, and family style meals
• Distribute passed appetizers during events and assist with setup of appetizer stations
• Memorize dietary restrictions and allergies during meal service and provide detailed information on their food and beverage options
• Speak knowledgeably on all menu items and their ingredients
• Work with Food & Beverage Team to ensure meal services begin on time
• Monitor guest counts and inform the Food & Beverage Manager of any discrepancies
• Assist with setup and restocking of all beverage and snack stations, including beverage and snack station refills and cleanups in meeting rooms at the end of the day
• Perform meeting room refreshes, refilling coffee, snacks and beverages, pickup dirty glasses and trash and restock drinks during meeting breaks
• Assist with bussing tables during meals, monitoring guest needs continuously and respond quickly to guest requests
• Maintain cleanliness, sanitation, and organization in back-of-house service areas and all meal areas (Dining Hall, Pavilion and Balcony tables, etc.)
• Use safe food handling practices and proper rotation of prepared products to assure prolonged usefulness and quality
• Maintain and participate in continual food training, education, research and development
• Assist in ware washing duties for meals, polishing glassware and silverware and rolling silverware
• Comply with all food & beverage regulations
• Attend to guests needs during meal events in alignment with our high standards for hospitality and service
• Greet all guests in a professional and friendly manner and learn about their food preferences
• Continue to learn and observe specific group preferences to provide a personable culinary experience
• Test, develop, prepare, and serve coffee-based beverages in a timely manner and according to standard recipes
• Maintain a clean and organized coffee window area before, during, and after each event, including washing and polishing all glassware
• Setup outdoor coffee window, ensuring all supplies are stocked and ready for use
• Prepare syrups, teas, and other ingredients used in the Seed & Social coffee program
• Speak knowledgably on all coffee menu options and their ingredients
• Inspect quality of coffee window equipment and report any damages for replacement or repair
• Evaluate guest coffee needs and make recommendations based on preferences
• Provide impeccable beverage service with each interaction
• Participates in daily shift meetings to prepare for service and any guest needs
• Attend Lodge team meetings and trainings to stay up to date on upcoming event information, projects and policies
• Perform inventory tasks
• Receive, stock, and rotate goods and inventory
• Assist with food & beverage deliveries and pickups when needed
• Track all beverage consumption during coffee window service
• Monitor and track inventory levels of beverages, snacks, coffee supplies and other

Benefits

• Full-time team members have the flexibility to create their own health, dental, and vision benefits package.
• Clayton provides competitive 401K programs, including investment options and company matching for full and part time team members after one year to help our team members achieve their financial goals.
• Additional benefits include paid parental leave, tuition reimbursement, Employee Assistance Programs, and more.
• As part of Clayton’s commitment to Opening Doors to a Better Life, Clayton is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program.
• At Clayton, we encourage holistic wellness with physical, nutritional, social, financial, spiritual and occupational programs available online or in-person for team members.
• Clayton’s Home Office campus offers an onsite restaurant, onsite fitness facility with full gym, in-person and virtual workout classes, yoga / barre studio, volleyball and basketball courts, walking paths, and a disc golf course.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees