Event Security

Andy Frain Services•Bossier City, LA

4h•Onsite

About The Position

The Event Security role at Brookshire Grocery Arena focuses on providing quality customer service to customers, patrons, and employees. This involves establishing working relationships with various stakeholders and assisting with duties approved by the Security Manager, while maintaining a professional image at all times. A critical aspect of this job is the delivery of quality service and positive interaction, including greeting all visitors, vendors, and employees, and upholding standards of excellence in presentation and professionalism. Responsibilities also include maintaining a working knowledge of all emergency policies, procedures, and regulations, and responding promptly to emergency alarms or calls for help by determining appropriate actions, notifying authorities, and providing assistance. Post orders for this position may encompass various roles such as Ticket Taking, Ushering, Guest Services, Elevator Operator, or Special Services. The individual must be diligent in safety awareness, understand specific post orders, revisions, daily event needs, and their chain of command. The functions of this role are dynamic and may be expanded upon as requested by the customer.

Requirements

High School Diploma/or equivalent (GED).
Be 18 years of age or older.
Must be willing to submit to a background and drug screening where required; any offer of employment is conditioned upon the successful completion of a background investigation.
Strong customer service orientation, exemplifying our Mission Statement that Customer Service is Every Employee's Job.
Ability to facilitate progressive change, getting along with other employees, following directions and continually improving.
Clear and effective oral and written communications skills.
Must be able to meet and continue to meet any applicable state, county and municipal licensing requirements for Security Officers.
Must be able to meet and continue to meet requirements for specific skills, certifications or authorizations specified for the assigned site.
Knowledge of security operations and procedures.
Ability to provide positive direction and motivate performance.
Understanding of a variety of security and safety devices and controls.
Ability to learn quickly and carry out instructions furnished in written, oral, or diagrammatic form.
Ability to track and maintain schedule assignments.
Ability to be an effective team member.
Ability to maintain professional composure when dealing with unusual circumstances.
Ability to adapt to various sites and changes in post procedures.
Ability to adapt to changes in the external environment and organization.
Ability to write routine correspondence, including logs and reports.
Good organizational skills.
Strong customer service and results orientation.
Strong interpersonal skills, with the ability to interact effectively with clients, at various social levels and across diverse cultures.
Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, in addition to any mandatory licensing requirements and site-specific requirements.

Nice To Haves

Active Louisiana Security License preferred; candidates with current credentials will be prioritized.
Associates Degree.
Bachelor’s degree in related field or equivalent combination of education and experience.
State Guard License is preferred.
CPR and First Aid Certification a plus.

Responsibilities

Provide quality customer service to customers, patrons and employees.
Establish working relationships with customers, vendors and employees in fulfilling assigned post orders.
Take an active role in assisting customer with other duties that may not be included in this job description and are approved by the Security Manager.
Possess and maintain a professional image at all times.
Greet all visitors, vendors, and employees.
Continuously maintain the standards of excellence in presentation and professionalism.
Maintain a working knowledge of all emergency policies, procedures and regulations.
Respond immediately to emergency alarms or calls for help, determine course of action, notify appropriate authorities and assist as needed.
Perform duties as per post orders which may include Ticket Taking, Ushering, Guest Services, Elevator Operator, Special Services or other.
Be diligent and vigilant in safety awareness.
Know and understand post orders, revisions, and daily event needs.
Know your chain of command.