Event Security

ASM Global•Oklahoma City, OK

2d•Onsite

About The Position

Legends Global, a leader in privately managed public assembly facilities, is seeking an energetic and friendly individual for a part-time Event Security role at Legends Global-OKC. This position, reporting to the Guest Relations and Event Security Managers, primarily focuses on ensuring guest safety and securing restricted areas. It is a part-time role, typically scheduled outside of normal business hours.

Requirements

Previous customer service experience required.
High school diploma or equivalent.
Demonstrate exceptional skills in customer relations, communications, and problem-solving.
Excellent verbal communication skills with a thorough understanding of written and spoken English.
Knowledge and skill in radio communication.
Ability to listen effectively, take and execute directions as given.
Ability to remain calm and focused during times of stress.
Ability to work independently, exercising judgment and initiative to diffuse situations.
Ability to maintain an effective working relationship with clients, co-workers, exhibitors, patrons, and others encountered in the course of employment.
Ability to remain flexible and adjust to situations as they occur.
Ability to stand on feet for long periods of time, including walking long distances and stairs.
Ability to lift or move up to 50 pounds.
Ability to work a flexible schedule including, but not limited to, days, nights, weekends, and holidays.
Must work at least 3 shifts every 30 days.
Must work full shifts, typically about 5-6 hours.
Must present a neat, well-groomed appearance.

Nice To Haves

Previous experience in guest relations or security, ideally in an arena or event setting.
Bilingual is a plus.

Responsibilities

Accurately check all staff/guest bags using x-ray viewing equipment to identify items requiring further investigation, and set bags aside for searching or re-screening.
Operate a walkthrough magnetometer to screen guests, employees, and contractors entering the arena.
Greet guests in a friendly, professional manner to ensure they feel welcomed.
Verify credentials to control access into restricted areas.
Clean and disinfect high-touch surfaces such as x-ray equipment, ticket kiosks, handrails, and search tables multiple times per shift.
Assist guests with ticket scanning kiosks when needed.
Respond immediately and professionally to guest disturbances/incidents.
Secure the perimeter of ticketed areas.
Arrive for shifts on time, neatly groomed, and in a clean, pressed, well-maintained uniform.
Accurately and thoroughly complete incident reports when needed.
Effectively diffuse potentially volatile situations.
Work cooperatively with other departments and vendors within the arena.
Interact with guests in a polite and professional manner.
Answer guest questions knowledgeably, helpfully, and professionally.
Consistently and continually enforce facility policies and procedures regarding prohibited items, disruptive guests, etc.
Monitor the crowd during all events.
Provide assistance to guests during emergency situations such as sheltering in place and building evacuations.
Perform other duties as required to the satisfaction of supervisors and management.