Event Security Officer - Part Time

Seattle Art Museum•Seattle, WA

4d•Onsite

About The Position

This is an exciting time to join our expanding Security team as we continue to grow and enhance support across the museum's three locations. The Event Security Officer (ESO) role is centered on customer service, combining safety responsibilities with a welcoming, guest-focused approach. ESOs are stationed throughout the museum's galleries, lobbies, and other public areas during regular hours, as well as during private events and special programming. In this role, you will help ensure the safety and security of both visitors and the museum's collections. The position offers flexible scheduling and the opportunity to work in a dynamic and engaging environment. This position is governed by a collective bargaining agreement between the Seattle Art Museum and the SAM Visitor Service Officers union.

Requirements

High school diploma or equivalent combination of education and experience
Reliable attendance and punctuality
Orientation towards customer service
Ability to utilize, operate, and monitor a radio
Strong observation skills, ability to remain alert and attentive
Prepare clear, detailed, and accurate written reports
Ability to remain calm and clear-headed in stressful situations and help resolve complaints and incidents in a respectful, diplomatic, and consistent manner
Ability to work in potentially crowded and noisy environments
Ability to use independent judgment and discretion to make immediate decisions related to enforcement of regulations by carrying out established policies and procedures for the security and safety of people, the collection, and the facility in a calm, professional, and tactful manner
Adherence to policies and procedures outlined in Collective Bargaining Agreement
Represent the museum with a high level of integrity and professionalism
Professional verbal and written communication
Ability to build positive working relationships with colleagues and the general public
Exercise discretion in maintaining confidentiality of sensitive information
Basic computer literacy
Ability to pass and maintain security background check clearance

Nice To Haves

One year experience protective, safety, and/or security work for an organization or security provider
Experience as a member of a security team in an arts or cultural environment with significant public access and substantial physical assets
Emergency planning and training experience
Experience in a museum setting

Responsibilities

Collaborate with Visitor Experience, Membership, Volunteers, and Venue Experience to enhance and support visitor experience
Provide security for galleries, public spaces, meeting rooms, offices, storage areas, traffic corridors, and queues by continuously patrolling or posting these areas as assigned
Observe on-display collection for changes or inappropriate touches of any kind, reporting all incidents to Security Supervisor
Regulate and control access to private spaces
Report any building conditions requiring attention to Security Supervisor
Ensure patrons and vendors are following policies and procedures
Maintain working knowledge of current policies, procedures, guidelines, processes, and systems to ensure the safety and security of museum facilities, the collection, staff, and visitors
Report incidents, notable events, and respond to calls for emergency assistance
Complete written incident reports (IRs) detailing incidents, art touches, damage, and building and facilities maintenance issues along with necessary documentation, report in an accurate and timely manner
Proactively prevent escalation, and work to de-escalate whenever possible
Provide superior customer service, creating a welcoming, inclusive and accessible environment for all
Exhibit sensitivity to all visitors, including first-time museum goers, non-native English speakers, and visitors of various ages and backgrounds
Participate in training programs for emergency situations, such as and earthquake evacuation, active shooter preparedness
Assist Security Supervisors and others in emergency response situations
Participate in regular emergency drills, First Aid/CPR/AED training, and de-escalation training
Contribute to an institutional focus of delivering exceptional, welcoming, and inclusive customer service-creating positive, meaningful experiences for all visitors, every time
Participate in institutional learning opportunities to grow our collective understanding and integration of antiracism, cultural competency, and equity values into SAM's work