Event Security Officer (Part-Time)

Player 15 Group•Phoenix, AZ

2d•Onsite

About The Position

Player 15 Group is seeking an experienced and motivated PT Event Security Officer to join their team. Event Security personnel have a direct responsibility for the experience, welfare, and safety of Mortgage Matchup Center guests. By maintaining established security policies and procedures, staff will protect the arena, its assets, employees, and guests. This role involves providing outstanding customer service, acting as an information specialist, responding to guest inquiries, and greeting guests. A significant portion of the shift will include searching guest bags via x-ray for prohibited items and monitoring guest flow through walk-through metal detectors, utilizing hand wands when necessary.

Requirements

Excellent customer service skills, friendly, outgoing personality, and verbal communication skills
Works well with others in a team environment
Maintain a neat, professional appearance as outlined by the Employee Handbook
Ability to remain calm and focused at all times
Ability to exercise sound judgment to diffuse volatile situations
Ability to memorize layout of Mortgage Matchup Center
Ability to be flexible with various post/work location based on business needs
High school diploma required
Must be at least 18 years of age
Customer service experience in a fast-paced environment

Nice To Haves

Proficiency in Microsoft Office products is recommended

Responsibilities

Providing outstanding customer service that exceeds guests’ expectations while always seeking to find opportunities to improve guest experience
Have a strong understanding of the arena layout to provide guests assistance and clear direction including during emergency situations
Respond quickly and accurately to an incident. Utilize friendly persuasion and be firm and consistent while maintaining the highest professional standards
Have a clear understanding of and ensure arena policies and procedures are followed by maintaining order and ensure adherence to all safety rules
Respond to customer inquiries in a professional manner
To ensure safety, monitor and control crowds during all events
Verify credentials to control access into restricted areas
Write clear and concise incident reports
Monitor, patrol and respond to alarms/emergency situations inside/outside the Arena

Benefits

Competitive medical, dental, vision, life and disability coverage options
Paid vacation, sick time, volunteer time and company holidays
401(k) plan with Player 15 Group match
Team member experiences throughout the year including team offsites, catered lunches, coffee stands, ice cream trucks and more
Team swag throughout the year plus employee discounts at our Team Shop and online store
Complimentary tickets to Phoenix Suns, Phoenix Mercury, and Valley Suns games, plus other local sporting events and concerts, as available
Full fitness center with locker rooms and showers
Indoor/outdoor basketball courts
Pickleball court
Golf simulator and putting green
On-site cafeteria and collaborative gathering spaces