Event Security Captain (Part-Time)

Atlanta Hawks•Atlanta, GA

3d•Onsite

About The Position

The Event Security Captain (Security Supervisor) serves as a critical leadership link between the Security Management Team and frontline staff. You are responsible for supervising security officers, ensuring the safety of guests and assets, and maintaining the highest standards of service and operational excellence during events at State Farm Arena.

Requirements

Prior experience in security operations, preferably in a supervisory or leadership capacity.
Ability to apply principles of logical thinking to solve complex practical problems.
Proficiency in documenting incidents and administering performance-related paperwork.
Ability to perform a variety of duties, changing tasks frequently without loss of efficiency or composure.
Strong leadership and motivational skills with the ability to lead by example.
Excellent communication skills for interacting with staff, management, and high-profile guests/clients.
Tact and diplomacy when resolving escalated security or guest service issues.

Nice To Haves

Experience in high-volume sports or entertainment venues is highly preferred.
Commitment to enhancing team productivity and effectiveness.
Ability to remain calm and efficient in a fast-paced, high-pressure environment.

Responsibilities

Deploy staff for events, assigning appropriate shifts, breaks, and necessary equipment.
Provide leadership, guidance, and mentorship to all Security employees, serving as a coach to the team.
Exhibit leadership qualities that motivate staff and lead by example, accepting responsibility for the conduct of the assigned team.
Train staff in basic guest service and security skills to ensure consistent performance.
Uphold the Security Department’s Prime Directives to protect the safety of guests, employees, and assets.
Ensure strict enforcement and compliance with the venue’s Event Policies at all times.
Actively monitor staff interactions with guests, clients, artists, and athletes to ensure a safe and comfortable experience.
Represent State Farm Arena and the Security Department in an exemplary manner.
Resolve escalated security situations, providing appropriate warnings and completing ejections or arrests if warranted.
Serve as the primary escalation point for guest complaints and operational issues.
Appropriately document all major and minor incidents with accuracy and detail.
Apply logical thinking to complex problems to successfully perform and direct varied tasks.
Provide timely, appropriate feedback to staff on performance, including both positive reinforcement and corrective action.
Administer performance reviews, counseling, and disciplinary documentation as needed.
Effectively communicate escalated employee issues to the Security Management Team.
Other job duties assigned