Event Sales and Operations Manager

SCOTT FAMILY AMAZEUM•Bentonville, AR

9d•Onsite

About The Position

The Event Sales & Operations Manager is responsible for growing and managing the Amazeum’s event business through active client development, relationship-building, event planning, and day-of execution. This role is equal parts sales, coordination, and hands-on operations. This role owns the full event process (from initial inquiry and booking through planning and event day) and serves as a key point of coordination across external contacts and internal teams. While this position does not have dedicated event staff, it works closely with teams across the museum to bring events to life. Success in this role depends on strong communication, follow-through, and actively supporting both planning and hands-on events. There are no direct reports in this role, so success depends on strong collaboration, clear communication, effective planning, and a willingness to step in wherever needed. The ideal candidate is someone who is comfortable generating new business, building lasting client relationships, and being hands-on to ensure events run smoothly.

Requirements

Bachelor's degree or combination of education and relevant experience that demonstrates the ability to perform the core responsibilities of the role.
2+ years of experience in event sales, event operations, hospitality, venue rentals, client services, or a related field.
Demonstrated success converting inquiries into bookings and supporting revenue generation.
Demonstrated ability Experience working in a fast-paced, highly collaborative, and guest-focused environment.
Excellent interpersonal, written, and verbal communication skills, with the ability to build trust with both clients and internal teams.
Highly organized with strong attention to detail and consistent follow-through.
Proven ability to manage multiple events and competing priorities simultaneously while maintaining a high level of service.
Ability to work independently while collaborating effectively across departments to support shared goals and successful event execution.
Demonstrated experience with hands-on event setup, breakdown, and operational execution in a fast-paced event environment.
Experience working in event or guest-facing environments that require quick adjustments, problem-solving on the fly, and adapting to changing needs.
Proficiency with Microsoft Office or Google Workspace; ability and willingness to learn CRM, booking, or event management systems.
Availability to work a flexible schedule, including evenings, weekends (both Saturday and Sunday), and occasional early mornings.
Provide the necessary documentation to prove that you are a U.S. citizen, permanent resident, or a foreign national with authorization to work in the United States
Complete and pass a background check
Ability to stand, walk, and move throughout event and museum spaces for extended periods (often 6–8+ hours).
Ability to lift and carry up to 40 pounds regularly and assist with heavier items (tables, chairs, equipment) as needed.
Ability to push and pull carts, dollies, and loaded event equipment across varying surfaces.
Ability to bend, kneel, squat, reach overhead, twist, and perform repetitive physical tasks associated with event setup and breakdown.
Ability to work in a fast-paced, high-energy environment with frequent interruptions and shifting priorities.
Ability to work in both indoor and outdoor environments, including varying temperatures, noise levels, and large crowds.
Ability to operate basic event and AV equipment and complete detailed setup tasks requiring fine motor skills and attention to detail.
Ability to safely move between multiple buildings and spaces across the museum campus during active operations and events.
Ability to travel between museum campuses and an offsite warehouse and assist with retrieving, transporting, and organizing event supplies and equipment.
Ability to work occasional off-site events at external venues, including adapting to different spaces, setup conditions, and operational requirements.

Nice To Haves

Experience coordinating birthday parties, corporate events, or community-based events in a hands-on capacity.
Experience working in museums, educational organizations, nonprofits, or family-focused venues.
Experience coordinating with external vendors such as catering, rentals, AV, or event service providers.
Bilingual ability (English/Spanish preferred) with the understanding that language skills may be used occasionally to support guest and event needs.

Responsibilities

Proactively identify, pursue, and develop new event clients, including corporate groups, nonprofits, schools, community organizations, and family celebrations.
Own and lead event sales strategy, including setting goals, identifying target markets, and driving outreach efforts that grow revenue and expand the Amazeum’s client base.
Actively grow event revenue by building a pipeline of new business and converting inquiries into confirmed bookings.
Develop, refine, and implement event packages, pricing strategies, and add-on offerings that balance revenue growth with an exceptional, mission-aligned guest experience.
Respond to event inquiries in a timely, professional, and welcoming manner.
Conduct tours, discovery calls, and planning meetings with prospective and confirmed clients.
Build client relationships that lead to repeat business and positive word-of-mouth.
Serve as the primary liaison for assigned clients from inquiry through event completion.
Prepare event details, timelines, room diagrams, setup instructions, and internal communication documents.
Clearly communicate event needs across departments, including Guest Services, Guest Experiences, Retail, Marketing, Exhibits, Custodial, and any other supporting teams.
Guide clients through museum policies, timelines, expectations, and available options.
Track deadlines, approvals, logistics, and final details to ensure events are well organized and operationally sound.
Manage the full event financial lifecycle, including creating estimates, issuing invoices, tracking payments, and partnering with Accounting to ensure accurate reconciliation and timely collection.
Own event readiness by confirming all details, resolving gaps, and ensuring teams have what they need to execute successfully.
Work closely with internal teams to ensure event readiness and strong guest experience from start to finish.
Coordinate staffing support for events by partnering with managers and part-time team members across the museum as needed.
Build strong internal working relationships so events are integrated smoothly into daily museum operations.
Communicate changes quickly, clearly, and respectfully in a way that supports teamwork and shared success.
Personally assist with event setup, teardown, room flips, furniture movement, table and chair placement, signage, and other physical event needs.
Monitor event spaces before, during, and after events to ensure safety, cleanliness, readiness, and hospitality.
Troubleshoot day-of issues calmly and in real time.
Help ensure events are executed to Amazeum standards even when plans shift.
Serve as an on-site event lead for assigned events, including evenings and weekends as needed.
Adjust quickly to changing event needs and support the team wherever needed during execution.
Ensure each event reflects the Amazeum’s values and creates a welcoming, memorable experience for clients and guests.
Support a culture of hospitality, flexibility, and solution-oriented service.
Help identify improvements to systems, workflows, communication tools, and event operations.
Participate in planning meetings and other museum operations meetings as needed.
The responsibilities listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. The Amazeum reserves the right to revise or change position duties and responsibilities as necessary to accommodate changing organizational needs.