Event Safety Report Writer

Ball Arena•Quinte West, ON

21h•Onsite

About The Position

Qualified Event Safety Report Writers will have the primary responsibility of answering and responding to any emergency or non-emergency calls in a variety of KSE venues including, but not limited to, Ball Arena and Dick’s Sporting Goods Park. The main duties include responding to, handling, and creating documentation of incidents that occur during events while working under the direction of the Event Safety Manager. Incidents that this position will respond to include building damage, injury or illness to guest or employee, criminal activity, and Fan Code of Conduct violations. The report writer will carry him or herself in a professional and courteous manner and be understanding of all people involved. This position will also be expected to train in Command Center Dispatch. Command Center main duties include logging each call, providing answers to questions by retrieving information from the necessary departments, prioritizing each call or request occurring in KSE venues. This role uses telephone, two-way radios, 24/7 Software applications, and text messages to receive and send calls through Command.

Requirements

High School Diploma or GED.
1+ years professional experience with a report writer or customer service role.
Proficient in documentation, data entry, and reporting.
Applicants must meet minimum qualifications at the time of hire.

Nice To Haves

Experience in detailed incident reporting and documentation.
Ability to acquire or produce and maintain a valid driver’s license and meet company vehicle driving standards.

Responsibilities

Obtains and documents identification, statements, description of the incident scene, and other information involved in incidents during events.
Creates a detailed report for KSE’s internal use, hearings, lawsuits, and insurance investigations.
Communicates effectively and efficiently with peers and other departments, in person, over the radio, phone, and through the Department’s software platform.
Under the direction of the Event Safety Manager, provides support to guests and event personnel.
Performs tasks as directed to establish a safe and inclusive environment for staff and guests.
Ability to assist and handle complaints and disturbances with staff and guests while providing excellent customer service.
When working Command Center logs each call, provides answers to questions by retrieving information from all necessary departments, and appropriately prioritizes each call or request.