Event Rental Consultant- Reverie Social
About The Position
As an Event Rental Consultant, you’ll play a vital role in delivering exceptional client experience by supporting our Sales team. In this fast-paced environment, you’ll be trained in various aspects of the event industry while handling order processing, client communication, and post-order support. You'll serve as the primary contact for phones, chat, and shared inboxes, track UPS shipments and pickups, follow up on quotes and payments, and assist with special projects. Reporting to the National Sales Director, you’ll be a reliable, friendly problem-solver who helps keep everything running smoothly behind the scenes. This is a hybrid role, which requires 3 days working in our Woburn location, and 2 days remote.
Requirements
- Minimum of 1 year Customer Service experience or 6+ months in PEAK Sales Coordinator Role
- Excellent communication and relationship building skills
- Excellent decision-making and problem-solving skills
- Strong verbal and written communication and presentation skills
- Experience with Microsoft Office
- Willingness to work 2 days remotely
Nice To Haves
- Experience as an Administrative Assistant is helpful but not necessary
Responsibilities
- Serve as the primary point of contact on phones and live chat, ensuring prompt, professional assistance for new orders, service corrections, and customer inquiries
- Diligently monitor our inbox and route emails to the appropriate salesperson for timely follow-up
- Track UPS shipments and previous day’s pickups; follow up with clients if pickups were missed and coordinate rescheduling or drop-offs as needed
- Be an integral part of the organization by supporting the national sales team across all markets
- Reach out to clients for payment collection and follow up on outstanding quotes to support revenue goals
- Build and maintain strong relationships with internal customers by providing accurate, responsive, and solutions-oriented service
- Manage post-order concerns such as replacements, delivery tracking, and fulfillment discrepancies while coordinating with Operations under Reverie Social standards
- Use conflict resolution skills with professionalism and maintain composure under pressure
- Assist with virtual design appointments and support the sales team with client meetings and travel logistics
- Drive exceptional customer service by meeting or exceeding benchmarks in satisfaction, issue resolution, and efficiency
Benefits
- Paid time off and company holidays
- Medical, Dental, and Vision Insurance
- Company-Paid Basic Life and AD&D Insurance
- Short-Term and Long-Term Disability
- Telehealth and Wellness programs
- Flexible Spending Accounts (FSAs)
- Employee Assistance Program
- 401(k) with employer matching
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
