Event Registration & Technology Consultant

North American Mission Board•Alpharetta, GA

1d•Hybrid

About The Position

This position supports the Events Team with a primary focus on event registration systems and event logistics, and is cross-trained to provide backup support for digital signage systems and online meeting/virtual event platforms. Event Registration Management Serve as a primary administrator of NAMB's event registration platform (Accelevents), managing event builds, registration workflows, ticketing, and reporting. Manage relationships with Accelevents-related contractors and vendors, coordinating deliverables, timelines, and troubleshooting. Configure and test registration sites, forms, confirmation communications, and payment processing for each event. Train and support ministry partners and internal staff on the use of the registration platform. Monitor registration data, generate reports, and provide analytics to ministry partners and leadership. Troubleshoot registrant issues and platform errors, escalating to contractors or Accelevents support as needed. Continuously evaluate and recommend improvements to registration processes and platform configuration. Digital Signage and Virtual Platform Support (Cross-Trained Backup) Primary ownership of building digital signage systems and virtual/online meeting platforms sits with the Event & Meeting Technology Manager. This position is cross-trained to provide backup coverage in those areas, not to lead them. Cross-trained to provide backup support for building digital signage systems (including but not limited to 22Miles, Extron Systems, and related displays throughout the building) when the Event & Meeting Technology Manager is unavailable. Cross-trained to provide backup support for online meeting and virtual event platforms (Zoom, Microsoft Teams, GoTo Webinar, and similar), including basic setup and troubleshooting. Assist with virtual and hybrid event execution under the direction of the Event & Meeting Technology Manager. Communicate and coordinate with the Event & Meeting Technology Manager to ensure consistent, non-duplicative coverage of event technology. Webinar Administrator Sets up, schedules, and manages webinars and virtual events across the organization's online meeting platforms, including configuring registration, testing links, and troubleshooting technical issues before and during live sessions. Provides audio visual and platform support to presenters and attendees, monitoring chat, Q&A, and connectivity throughout each webinar to ensure a smooth experience. Compiles post-webinar reports on attendance, engagement, and technical issues, and maintains recordings and materials for future reference. Event Production and Technical Operations Lead setup, operation, and teardown of audio, video, lighting, and production technology Support live streaming, hybrid event technology, and multimedia presentations Test, troubleshoot, and resolve technical issues in real time

Requirements

Bachelor's degree or equivalent, preferably with a concentration in business, marketing, hospitality event management, or ministry.
Two to four years of experience with event registration platforms (Accelevents or similar) and event logistics preferred.
Preferable experience working in a church, similar ministry environment, or professional event production setting with exposure to faith-based events.

Nice To Haves

Experience with Accelevents or similar event registration platforms.
Experience with digital signage systems (e.g., 22Miles, Extron Systems).
Experience with online meeting/virtual event platforms (e.g., Zoom, Microsoft Teams, GoTo Webinar).
Experience in event production and technical operations (audio, video, lighting).
Experience working in a church or ministry environment.
Experience with faith-based events.

Responsibilities

Serve as a primary administrator of NAMB's event registration platform (Accelevents), managing event builds, registration workflows, ticketing, and reporting.
Manage relationships with Accelevents-related contractors and vendors, coordinating deliverables, timelines, and troubleshooting.
Configure and test registration sites, forms, confirmation communications, and payment processing for each event.
Train and support ministry partners and internal staff on the use of the registration platform.
Monitor registration data, generate reports, and provide analytics to ministry partners and leadership.
Troubleshoot registrant issues and platform errors, escalating to contractors or Accelevents support as needed.
Continuously evaluate and recommend improvements to registration processes and platform configuration.
Cross-trained to provide backup support for building digital signage systems (including but not limited to 22Miles, Extron Systems, and related displays throughout the building) when the Event & Meeting Technology Manager is unavailable.
Cross-trained to provide backup support for online meeting and virtual event platforms (Zoom, Microsoft Teams, GoTo Webinar, and similar), including basic setup and troubleshooting.
Assist with virtual and hybrid event execution under the direction of the Event & Meeting Technology Manager.
Communicate and coordinate with the Event & Meeting Technology Manager to ensure consistent, non-duplicative coverage of event technology.
Sets up, schedules, and manages webinars and virtual events across the organization's online meeting platforms, including configuring registration, testing links, and troubleshooting technical issues before and during live sessions.
Provides audio visual and platform support to presenters and attendees, monitoring chat, Q&A, and connectivity throughout each webinar to ensure a smooth experience.
Compiles post-webinar reports on attendance, engagement, and technical issues, and maintains recordings and materials for future reference.
Lead setup, operation, and teardown of audio, video, lighting, and production technology
Support live streaming, hybrid event technology, and multimedia presentations
Test, troubleshoot, and resolve technical issues in real time