Event Programmer

The United Center•Chicago, IL

3d•Onsite

About The Position

The Event Programmer will be responsible for the creation, building, coordination and management of live events and associated ancillary events. Additional responsibilities include management of event day staff, order fulfillment and customer relations.

Requirements

This is a union position and requires you to join the Ticket Sellers Local 750, if not already a member.
Bachelor’s degree (B.A.) from a four-year college or university or 2+ years of related Box Office/ticketing experience and/or training; or equivalent combination of education and experience.
Proficiency in Ticketmaster platforms and reporting tools.
Ability to execute timely updates to event builds and pricing.
Skilled in producing scaling maps and running ticketing reports (audits, consignment, etc.).
Competence in troubleshooting ticketing issues in real-time, especially during events.
Strong understanding of event ticketing operations, including show builds, scaling, and dynamic pricing.
Experience managing ticket inventory, holds, and internal presales.
Familiarity with VIP packages, Ticket Exchange, and secondary event creation.
Willingness to work nights, weekends, and holidays based on event schedules.

Nice To Haves

Experience with Archtics is preferred.

Responsibilities

Submit event builds using Ticketmaster tools (TMOne, Reports, Scaling, Publish, EMT, Pricemaster, Host, Archtics, etc.).
Monitor TM show build, including all presales and special offers (VIP Packages, Ticket Exchange)
Ensure accurate and complete builds, including pricing and financials.
Execute dynamic price changes or other event adjustments in a timely fashion
Place all holds & actively manage inventory
Act as liaison between promoter/TM and building/TM
Ensure accurate CAD and ISM creation for events
Work with United Center staff on getting info out to the building
Monitor all presales and on-sales including internal CLUB Member presale
Fill ticket orders from the Promoter in a timely fashion
Troubleshoot night of event issues and be available to Promoter and show staff
Physically check production and show configurations on event days to ensure a positive customer experience. This includes but is not limited to floor seats, production kills & sightlines.
Peer review other event creations to prevent errors and ensure accuracy
Create any secondary events related to show build.
Produce sample scaling for prospective events
Obtain written approval for relevant event elements from appropriate parties
Ensure all information is complete and current on TM and TMOne
Run reports and audits for building and promoter .
Miscellaneous duties as assigned.