Event Programmer

Ticketmaster

10d•Remote

About The Position

As part of the Event Management team, you will support Ticketmaster clients in all their event management needs. This includes building events and making updates to events based on work requests from clients. This position involves collecting, reviewing, and inputting accurate data into Ticketmaster Host system following procedural best practices and established standards, then verifying the output. The tool knowledge set for the position includes Host and Host applications, EventPro, EMT and TM1 suite products.

Requirements

1-3 years’ experience with the Ticketmaster System, or related field experience, with some exposure and knowledge of the Ticketmaster system
Service oriented, with strong organizational and communication skills
Able to successfully handle multiple priorities
Certain degree of creativity, latitude, and problem solving is required
Overall awareness of the entertainment business is important
Must be computer literate with excellent data entry skills
H. S. diploma or equivalent required.

Nice To Haves

Box Office experience a plus
Knowledge of how TM departments impact on one another, and on outside clients is a plus
BA/BS degree is preferred

Responsibilities

Meet and exceed Event Management service level agreements
Accurately input event data into Ticketmaster Host system and identify and resolve event related errors
Work with clients, promoters, and internal departments such as marketing, accounting, customer service, event operations and support and client support, when creating events and distributing information regarding those events
Establish and develop relationships with assigned clients
On-Call schedule rotation amongst the team; after hour, weekend and holiday client support responsibilities
From time to time, will be responsible for other duties as assigned by, but not limited to, Senior Event Specialist, the EM Manager, or the Regional Director of Event Management