Event Production Technician

First Global Management Services, Inc.•New York, NY

12d•$63,143 - $72,614•Onsite

About The Position

Building a Brand starts with a Story FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency. Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology. Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more. Learn more at www.firstagency.com What You Would Get To Do In this capacity, the ideal candidate would represent the FIRST brand as an implanted team member for a well-known technology company. The Event Technician will be responsible for executing the technical production for mid-level events requiring support with Audio/Video, staging, lighting and design needs. The role requires strong technical understanding and practical experience operating event production systems, with extensive experience in A/V and technical direction for both corporate events and live experiential events. For events, the goal is to provide a seamless technology experience to all attendees, press and partners, as well as create an efficient and reliable technical environment for event staff and vendors. In this role you’ll work with internal teams as well as external clients and vendor partners on a daily basis.

Requirements

Position requires 2-4 year of experience
Full understanding of audio visual technology and advancements including lighting, audio/video output, and power
Proficient in the technical delivery of high-quality events
Video output experience with strong technical understanding of associated systems
Excellent communication and customer service skills are a must to build and maintain relationships
Ability to prioritize while adhering to critical project timelines in a fast-paced environment
Experience managing day-to-day changes at every level of detail
Ability to manage many projects at once with varying levels of production
Knowledge of PTZ cameras and controllers
Knowledge of livestream/ broadcasting (especially streaming to the internet)
Must be fluent in English
Ability to work onsite

Nice To Haves

Experience with Unilumen LED walls and WATCHOUT software is a plus
Experience working with the following equipment / tools is helpful: Yamaha CL series audio desks; Adobe Premiere Pro & Creative Cloud Suite; Keynote; Google Workspace; ETC Ion lighting desk; Crestron Control systems, ROSS Carbonite and Ultrix vision systems, Panasonic PTZ camera controllers, Dante Controller, Shure Wireless Workbench, QLab, and Riedel Communication systems.

Responsibilities

Operate event production equipment including but not limited to Yamaha CL series audio desks, ETC lighting consoles, Ross Carbonite vision switchers, and PTZ camera controller
Provide feedback to facility Team Lead on event production equipment usage and efficiency including but not limited to Yamaha CL series audio desks, ETC lighting consoles, Ross Carbonite vision switchers, and PTZ camera controllers
Actively liaise with the event production Team Lead to provide feedback and suggestions on possible enhancements and improvements to the space
Identify to Team Lead new and alternative ways of approaching FIRST’s technical production offering to clients
Manage client expectations on production challenges, proactively providing solutions
Coordinate and support building of staging and A/V set up on-site as required
Perform day-to-day housekeeping and maintenance of a hi-tech conference venue
Provide full event production support including but not limited to forwarding slide decks, video playback, live stream coordination, graphic support, and multi camera operation
Basic editing of video footage to provide clients with recordings of their event
Coordinate with systems engineers on troubleshooting and incident resolution
Provide white glove customer service to clients and stakeholders
Perform regularly scheduled system maintenance checks to ensure all A/V equipment is working properly, in collaboration with the engineering team
Flex into operating other event production areas as skills and training allows

Benefits

Medical, Dental & Vision which includes the option of a high deductible health plan (HDHP) with a health savings account (HSA)
401 (k)
Five Flexible Spending Accounts Options
Generous Paid Time Off Allowance
Employee Assistance Program (EAP)
Life, Disability & Pet Coverages
Wellness Stipend
Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more
Aura Identity Theft Protection
Discretionary Bonus Structure
Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.