Event Producer

CCL Greater China•Greensboro, NC

4d•$19 - $23•Hybrid

About The Position

This role is responsible for producing both face-to-face and live online events. For face-to-face events, responsibilities include material production, managing event logistics (classroom design, setup, meals, AV equipment), coordinating live classroom setup, aligning with delivery team members, supporting the delivery team, and facilitating event closure. For live online events, responsibilities include aligning with delivery team members, scheduling and managing rehearsals, transforming live online training into engaging sessions, setting up virtual classrooms, troubleshooting technical issues, acting as a "save the day" hero during connection issues, monitoring the chat for questions, managing breakout rooms, managing interactive tools (polls, whiteboards), ensuring process compliance, and facilitating event closure.

Requirements

Bachelor’s Degree or equivalent work experience required.
Strong skills in Microsoft suite applications (Word, Excel, PowerPoint, MS Teams) required.
Exceptionally strong technical skills with Virtual Meeting platforms (Zoom, WebEx, Microsoft Teams, etc.) required.
Adaptability: Maintaining effectiveness in reaching set goals by adapting to changed circumstances, tasks, responsibilities, and people.
Foresight: The ability to predict what will happen or be needed in the future.
Resourcefulness: Accomplish what you can, when you can, with what you have - no matter what.
Decision Making: Timely, data driven, decision making with limited information, emergent variables and competing requirements.
Executive Presence: the ability to inspire confidence among peers and participants.
Business & Financial Acumen: Understands business operations and the competitive environment; financial acumen; ability to focus on key objectives and outcomes.
Process Discipline: Understands process as critical to ease of execution, client satisfaction, and innovation.
Client Focus: creates a “customer first” approach to ensure a superior client experience; understands client needs and issues and can prioritize appropriately.
Learning Agility: Seeks out experiences that may change perspective or provide an opportunity to learn new things; enjoys experimentation, being curious and effectively dealing with the discomfort of change; pursues, responds to and uses feedback; views failures and mistakes as an opportunity to learn.
Digital Skills: Use the appropriate technologies (e.g., social media, learning platforms, data platforms, applications, systems) at the right time, in the right way to find information, communicate ideas, connect with others.
Ability to navigate across various devices (e.g., smartphones, tablets, laptops, and wearable devices).
Virtual Leadership: Strong interpersonal skills; ability to articulate crystal clear expectations and ensure team alignment; commitment to regular and meaningful communication; willingness to invest in relationships; patience; grant and engender trust easily, create actionable meetings, leverages technology to create connections; collaborative culture builder.
Discretion: Ability to exercise complete confidentiality; sensitive talent management information access.

Nice To Haves

Depending on the region of support, the ability to speak and write in Spanish may be preferred/required.

Responsibilities

Works with cross-functional groups to produce materials and supplies for event delivery including printed materials, assessments, publications, inventoried items, and more.
Coordinates on and off-site event logistics including classroom design and setup, breakout rooms, experiential space, transportation and meals; set up and break down of meeting rooms, AV equipment and other required technology.
Serves as logistical liaison for participants and the delivery team.
Coordinates event logistics including classroom layout, breakout rooms, other required space, hanging printed materials, placing participant materials, preparing facilitator space, and more.
Communicates regularly with the event delivery team to ensure clarity of status and to highlight any potential issues or needed mitigation strategies.
Communicates with feedback coaches as necessary.
Analyzes participant data to make peer and coach feedback assignments.
Determines other participant groupings based on event criteria.
Partners with event delivery team to make decisions during event preparation and delivery.
Anticipates and acknowledges delivery team and client expectations during all event phases.
Serves as principal day-to-day contact for the delivery team to meet the needs of the group.
Ensures the proper and timely preparation and delivery of high-quality event materials and supplies during the event execution.
Available as needed when facilitators need support/assistance.
Responsible for in-depth knowledge of operating procedures for tablets, PC equipment, multiple databases and proprietary systems.
Responsible for event closure by participating in end of event debrief, documenting quality issues, ensure 100% evaluation completion, breakdown physical classroom space, return unused inventory, process and email evaluation report to delivery team, resolve and closeout any open participant issues.
Schedules rehearsals as needed for Live Online events (schedules meetings, secures technology for rehearsal, provides staff schedule, etc.).
Transforms live online training into a trouble-free, fast moving, interactive session that keep learners involved and the facilitator on track.
Producers setup the classroom, launch it in advance of the session start time, and ensure participants have the correct information to get into the session.
Handles participant’s technical issues behind the scenes while the facilitator keeps the flow of the course moving forward.
Steps in seamlessly and keeps the participants engaged until the facilitator gets back online during connection issues.
Keeps an eye on the chat window and answers questions that might arise during the session.
Communicates with the facilitator at the appropriate time to ensure the participant’s question is addressed in a timely fashion.
Puts participants into breakout rooms, helps monitor them to ensure everyone is staying on task during an activity and keeping time checks with the facilitator.
Creates and launches polls, launches a whiteboard tool, and manages any other interactive tools needed in the session (including 3rd party tools).
Responsible for process compliance through event closure.