Event Planning Manager

HM Alpha Hotels & Resorts•Nashville, TN

17h•$60,000 - $60,000•Onsite

About The Position

The Event Planning Manager drives catering and event revenue by managing both new and returning clients, ensuring exceptional customer satisfaction, and fostering long-term relationships. This role directly impacts the hotel’s business growth, client retention, and overall market share.

Requirements

Strong client relationship and communication skills.
Detail-oriented with excellent organizational and multitasking abilities.
Ability to anticipate and resolve issues to ensure flawless event execution.
Knowledge of catering, event planning, and convention services.
Professional demeanor with a focus on customer satisfaction and revenue growth.
Minimum 3 years of banquet or meeting planner experience, or equivalent combination of education and experience.
Successful completion of a background check is required prior to employment.

Nice To Haves

Bachelor’s degree in Business Administration, Sales, Marketing, or related field preferred.

Responsibilities

Serve as the onsite contact for all assigned groups, collaborating with clients to produce Banquet Event Orders (BEOs) and Convention Resumes.
Ensure all special arrangements (Food & Beverage, Audio Visual, and other requests) are properly documented, authorized, and distributed to relevant departments.
Maintain detailed files, notes, records, and trace systems to ensure events meet customer expectations.
Verify space requirements and meeting room set-up with clients and ensure public spaces are properly maintained.
Confirm revisions in agendas, room blocks, and other event details and communicate changes to departments promptly.
Finalize programs/agendas with clients and conduct pre-event checks to ensure readiness.
Collaborate with internal departments to ensure quality and satisfaction for all scheduled functions.
Maintain positive guest and employee relations through timely, precise, and courteous communication.
Other duties as assigned.