Event Planner

Pyramid Global Hospitality•Chicago, IL

1d•Onsite

About The Position

The World of Whirlpool is an experience like no other because we create unique experiences through workshops, hands-on kitchen & laundry demonstrations with experts in the appliance industry. Walk into the World of Whirlpool and begin a journey of discovery. We are both an appliance showcase highlighting a select group of Whirlpool Corporation brands, and a hands-on experience center offering exciting workshops and a chance to interact with experts.

Requirements

Bachelor's degree or equivalent
Minimum 2 years’ experience in hotel, convention/conference center, preferable in conference services department
Knowledge of conference service equipment, set-up styles, and audio-visual
Excellent computer software knowledge of Google and Microsoft Office
High level of professionalism
Aggressive guest service/hospitality skills
Excellent organization skills
Communication skills
Strong multi-tasking capabilities
Computer literate
Detail oriented
Organization and time management skills
Exceptional follow-up skills
Clear, concise written & oral communication skills with clients
Thorough attention to detail
Excellent listening skills
Exceptional focus on customer service
Takes a proactive approach toward client satisfaction
Follow grooming standards maintaining a professional image in dress and mannerisms
Must live in the local area or within commuting distance
Maintain a good working relationship with guests, groups and personnel from other departments
Continually look for new and better ways to service groups and internal departments
Understand meeting room sets & AV requirements
Must be able to work independently

Nice To Haves

Outgoing, Friendly, People Person
Detail & guest service oriented
Enjoys coordinating groups, meeting needs, & solving problems
Familiar with the needs of upscale groups
Superb time management and organization skills
Great Team Member
High regard for punctuality
Energetic personality

Responsibilities

Plans and ensures execution of group events to include but not limited to dates/timing of arrival & departure, room set-ups, audio visual/production needs, food service, travel, lodging, transportation, vendor management & coordination, and any other special events.
Provides excellent customer service to both internal and external customers through the following: Assisting with event operations, greeting guests, assisting and managing coat/luggage check, data entry for event management.
Knowledgeable of the conference center’s meeting facilities and support services available in order to best promote the effective utilization of the property.
Attend weekly designated meetings.
Performs administrative tasks to include distribution of event orders, reports, etc.
Build and maintain good relationships with clients.
Maintain close contact with clients to determine set-ups, numbers of attending, types of facilities needed, meal arrangements, times, and any special needs.
Work closely with all involved operating departments to ensure smooth delivery of all services.
Coordinate assigned events.
Inspect meeting rooms frequently to assure proper set-ups.
Review all billings before submitting for processing.
Coordinates vendors, obtains quotes, clients contracts etc.
Provide information to guests relative to meeting & meeting services.
Arrange recreation or special activities for clients.