Event Parking Ambassador

LAZ Parking•Lawrence, KS

10d•Onsite

About The Position

The Seasonal Event Staff members are the frontline personnel responsible for greeting, engaging and interacting with all customers attending events. The Event staff position will require cash handling, making correct change, issuing paystubs, etc. during events (sporting events, music concerts, political speakers, graduations, circus’, group gatherings).

Requirements

High school diploma or GED required.
2+ years in a customer service role
Experience handling cash, conducting monetary transactions
Ability to communicate professionally and effectively.
Ability to handle challenging and at times, emotionally charged situations.
Must be able to work unsupervised.
Ability to speak, read, and comprehend the English language.
Must be able to work standing-up/on-feet for extended periods of time.
Demonstrates a sense of urgency and timeliness.
Demonstrate the ability to seek improvement.
Excellent teambuilding and interpersonal skills.
Ability to lift, push and pull at least 25 pounds.
Submit to a background check and pre-employment drug screen.

Nice To Haves

Parking industry experience is preferred but not required.
Previous experience working in outdoor/extreme weather conditions preferred.

Responsibilities

Meet and greet each customer with courtesy and great customer service.
Collect the parking fees and provide correct change.
Understand and know how to handle the different types of parkers i.e. tenants, visitors, employees, administration, etc.
Understand the surroundings and event details in order to answer questions
Accurately distribute tickets (proof of purchase) to each customer.
Expedite the traffic flow in a timely fashion.
Adhere to dress code – Must be able to work outside in any weather conditions (rain, snow, wind, heat, etc.) and be able to continuously stand for extended periods of time (3-6 hours)
Follow all safety standards.
Communicate with management, supervisors and traffic directors.
Prepare and reconcile reports.
Answer customer service questions concerning parking and the answer general customer inquiries in a courteous, professional and effective manner and refer questions to the supervisor when applicable.
Determine traffic flow in times of equipment failure or during periods of construction.
Will be expected to take direction from Managers, Supervisors and emergency responders during emergencies
Making sure breaks are being properly distributed when Manager is not present.
Distributing walkie-talkies, vests, hand warmers.
Picking up all walkie-talkies, vests, and picking up cones.
Communicating with manager before making any decisions.
Making all employees are doing what they are expected.
Train newly hired employees