Event Operations Rep.

American Kennel Club • Raleigh, NC

8d • Hybrid

About The Position

As part of a self-directed work team, facilitates efficient functioning of the Performance Events Department in the processing of all event applications and event results for performance events. Involves detailed analysis of information supplied by customers and the appropriate application of all rules, regulations, procedures, and Board policies related to event plans, judging panels, clubs, dog records, and both dog and event eligibility. Provides knowledgeable and proactive support for customers. This position handles all phases connected to the application and results processing for AKC Performance events. May perform other departmental duties as assigned.

Requirements

• Uses multiple computer programs and software including but not limited to - CMS, OCMS, OLP, OnBase, Console, REGIS, DOUGH, EOE.
• Competence in Microsoft Office required.
• Must use internally created software applications and commercial software to handle a variety of tasks including event processing; processing of payments by cash, check, or credit card; scanning and indexing documentation; reviewing registration forms and details of processing; reading, responding to, and storing email; researching information from the world wide web; and handling inquiries related to the AKC Online Entry system.
• Must be computer literate with an understanding and a working familiarity with word processing and spreadsheets.
• Must possess good data processing skills of 9000 strokes per hour with high accuracy rate (lower wpm will be considered if accuracy is extremely high).
• Must be able to analyze situations, utilize knowledge, and appropriately apply AKC methods in the handling of events, dogs, and customers.
• In depth familiarity with AKC rules, regulations, policies, and protocols.

Responsibilities

• Occasionally will assist with testing of new programming.
• Will help train new hires by explaining the processes and procedures that are done daily in the department.
• Must be well versed in rules and regulations in order to keep up with questions from customers and other staff members.
• Will provide upper management with situations that have arisen and provide solutions.
• Back up to management for reviewing statistical data as assigned.
• Senior representatives will handle escalated calls before they get to management.
• Will review daily processing reports to identify events that are in need of attention.
• Identify potential improvements to processes and procedures and work with management to implement changes to enhance customer service.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed