Event Operations Opportunities - Universal Epic Universe

Universal Orlando•Orlando, FL

5d•Onsite

About The Position

This role encompasses two distinct positions within Universal Epic Universe: Event Guide and Resort Equipment Attendant. The Event Guide is responsible for assisting with the execution of special events, acting as a park ambassador, managing event equipment, and providing exemplary guest service. The Resort Equipment Attendant manages the daily delivery and recovery of operational equipment, maintains equipment storage facilities, and supports the admissions operations rental product inventory program. Both roles require a strong understanding of resort operations and a commitment to safety.

Requirements

Must have strong interpersonal skills
Ability to think on your feet
Able to demonstrate park knowledge (attraction locations and descriptions, restroom locations)
Front of House Guest Service experience required
Valid Florida Driver's license required

Nice To Haves

Universal Orlando experience preferred but not necessary.
1+ year preferred.

Responsibilities

Serve as Park Ambassador during Internal, Revenue and Youth related Events.
Assist with various aspects of Special Events including arrivals/departures, support Event check-in and distribution of materials (ponchos, maps and credentials), hold event perimeters and escorting or directing Vehicles, Charter Buses and Guests around the Resort.
Assist with Crowd Control for Marquee and Production Events. Responsibilities include, but are not limited to: Parades, Nighttime Shows, Productions, Concerts, and Grand Openings.
Responsible for maintaining safety in large crowds, including, but not limited to set-up and tear down of large amounts of crowd control equipment (barricades, rope and stanchions, carts and signage), escorting guests and/or equipment, parade handling, and providing vocal or hand signals direction to large crowds.
Assist various departments with operational assistance as needed.
Practice 10/5 rule, answers Day/Event Guest questions and offers general UO information while providing exemplary Guest Service.
Provides Guests with assistance as needed.
Demonstrate a strong working knowledge of the Resort.
Assist with building, movement and clean-up of department equipment (i.e. barricades, retractables, and stanchions) around the Resort.
Demonstrate safe equipment practices and maintain a clean and safe work environment by constantly monitoring the immediate area and/or surroundings.
Understand and actively participate in Environmental, Health & Safety responsibilities by following established policy, procedures, training and team member involvement activities.
Perform other duties as assigned.
Familiar with the movement and storage of equipment/supplies to include – but not limited to – barricades, stanchions, carts, barricade covers, strollers, wheelchairs, strollers, signage, etc.
Tracks all supplies around the resort including partner and interdepartmental requests.
Navigate, load, and operate carts, both electronic and manual, through tight spaces and in Guest areas.
Drive UO vehicles and golf carts, hauling supplies and towing trailers and operate pallet jacks.
Supports the Admissions Operations Rentals Inventory program by recovering dispersed inventory in CityWalk, Universal Studios Florida and Islands of Adventure.
Works with leadership of each park to ensure daily inventory levels are balanced and available for sale.
Delivers replacement products to in-park Guests.
Completes routine audits and counts of equipment/storage locations to mitigate break downs and maintain UO show quality standards, cleaning supplies and storage areas when necessary.
Routinely inspects all operational equipment in Event Operations and files damage reports when necessary.
Effectively communicates to the Leadership team on the status of projects.
Has a working knowledge of the layout of the resort and is sent to complete projects as an individual.
Including deliveries and recoveries to on-property hotels.
Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
Performs other duties as assigned.