Event Operations Manager

Lucky Strike Entertainment • White Plains, NY

8d • Onsite

About The Position

As an Event Operations Manager, you will lead your team from setup to breakdown, own the guest experience across every group event, and turn every booking into a reason to come back and bring more people next time. Lucky Strike Entertainment is one of the largest and most successful location-based entertainment companies in the World with 360 upscale and traditional Bowling Centers, five expansive and well-located Waterparks, a large Amusement Park in California and 10 upscale Boomers Family Entertainment Centers in major markets. From a humble beginning with one bowling center in 1997, we redefined an industry and built a powerhouse Company with 14,000 Associates and nearly $1.4 billion in annual revenue. Hospitality is our core and we strive to deliver memorable experiences for every guest on every visit. When you join Lucky Strike, you join a team of passionate winners and give yourself the best opportunity for sustained career growth and opportunity. It’s not easy to get hired by us – we want only the most talented and committed Managers, but when you do join Lucky Strike, the rewards are abundant.

Requirements

• 3 or more years of event, hospitality, or operations leadership experience
• A track record of executing events that drive repeat business and guest satisfaction
• Experience managing and developing event staff in high-volume, fast-paced settings
• Financial acumen including event profitability, labor scheduling, cost control, and upsell strategies
• Strong organizational skills and the ability to manage multiple events and priorities simultaneously
• Flexible availability including nights, weekends, holidays, and peak event seasons

Responsibilities

• Execute events from setup through breakdown, leading your team to deliver seamless, memorable group experiences
• Partner with Sales to identify upsell opportunities, drive repeat bookings, and grow event revenue
• Train and develop event staff on hospitality standards, event flow, and high-volume execution
• Ensure event spaces, lanes, and attractions are set, staffed, and guest-ready before every event
• Manage event labor, track financial performance, and complete post-event reporting
• Stay active and visible during nights, weekends, holidays, and peak event seasons

Benefits

• Medical, Dental, and Vision plans to select from based on your needs
• Wellness resources to help you along your wellness journey
• 401(k) Retirement Plans
• Employee Stock Purchase Program
• Employee Assistance Program (EAP)
• Vacation and Holidays
• Bowling, Boomer's, and Waterpark discounts, Retail discounts, Event discounts, and more!
• performance-based incentives
• competitive total rewards package which includes healthcare coverage and a broad range of other benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed