Event Operations Manager

Bowlero•City of White Plains, NY

3d•$75,000 - $80,000•Onsite

About The Position

The Event Operations Manager will lead their team from setup to breakdown, own the guest experience across every group event, and turn every booking into a reason to come back and bring more people next time. This role involves executing events, partnering with Sales to identify upsell opportunities, training event staff, ensuring event spaces are ready, managing labor, tracking financial performance, and completing post-event reporting. The position requires active visibility during nights, weekends, holidays, and peak event seasons.

Requirements

3 or more years of event, hospitality, or operations leadership experience
A track record of executing events that drive repeat business and guest satisfaction
Experience managing and developing event staff in high-volume, fast-paced settings
Financial acumen including event profitability, labor scheduling, cost control, and upsell strategies
Strong organizational skills and the ability to manage multiple events and priorities simultaneously
Flexible availability including nights, weekends, holidays, and peak event seasons

Responsibilities

Execute events from setup through breakdown, leading your team to deliver seamless, memorable group experiences
Partner with Sales to identify upsell opportunities, drive repeat bookings, and grow event revenue
Train and develop event staff on hospitality standards, event flow, and high-volume execution
Ensure event spaces, lanes, and attractions are set, staffed, and guest-ready before every event
Manage event labor, track financial performance, and complete post-event reporting
Stay active and visible during nights, weekends, holidays, and peak event seasons