Event Operations Manager

AccorHotel•Louisville, KY

3h•Onsite

About The Position

This position focuses on event operations, staffing, and executional leadership. The Event Operations Manager coordinates the overall execution of all scheduled events in the hotel’s event spaces, both contracted and internal events. Working closely with the Client Services Manager & Culinary Teams, the Event Operations Manager leads the Banquets & Catering team in fulfilling and exceeding the clients’ vision while delivering high quality service and outstanding event experiences.

Requirements

Requires knowledge of Event Management.
May require working knowledge of other major areas in the hotel and the skill to integrate and communicate that information.
Competent with Windows-based computers, Microsoft Office, and familiar with industry standard software.
Demonstrated management skills
Demonstrates enthusiasm for all things 21c
Must pass a background check
At least one year working in Event Management

Responsibilities

Hands-on management of events to ensure success, including but not limited to: setting up tables, running food, making drinks, running AV equipment, etc.
Upholds & Improves 21c Service Standards
Maintains and implements efficient set up & tear down details and processes.
Lead & Manage Event Captains, Event Servers & Bartenders
Develop Event Captains knowledge, skills and capabilities
Lead event teams by maintaining 21c service standards, modeling and empowering positive guest relations and reinforcing a culture of continuous improvement.
Monitors Event Team hours/over-time
Works with the on-site contact and assist with any requests in a professional and courteous manner
Overall Knowledge of product/services, ability to articulate to on-site clients and guests.
Attends & Assists with Site Visits and Menu Tastings as required.
Organizes return of any rental equipment.
Develops strong communication with Culinary Team and Food & Beverage Team.
Conducts interviews, hires Event team, implements training, evaluates team on regular basis
Tracks team calendar & write weekly schedule for Event team
Manage event labor cost and look for optimization opportunities in operations
All HR (People + Culture) processes followed for team including: Personnel Action Forms up to date on all teammates
Review Event team time clock activity for accuracy & Approve Payroll Weekly
Complete Service Charge Distribution Sheet & Submit to Finance & Payroll
Review Cycle maintained for all Event Teammates (30-Day & 90-Day for new hires, mid-year and annual reviews for all)
Develop and lead quarterly Event team trainings
Upkeep of all event signage, menus, food labels, etc.
Utilize and maintain all event documentation (i.e. set-up sheets, floorplans, bar req sheets, etc)
Maintain event POS buttons & equipment (i.e. handheld terminals).
Rings in Events along with Event Captains and ensures all events are reported and accounted for correctly.
Inventory B&C supplies and place orders for upcoming week of B&C events (linens, a/v, soda, etc.)
Perform accurate inventory of China/Glass/Serveware, etc. and work with F&B Director to order as needed
Determine when additional rental equipment is required and order with oversight from Director of Food & Beverage.
Control expenses to budget/forecast and reconcile correctly according to accounting procedures
Review General Ledger and reconcile with Checkbook
Attend & Actively Participate in Weekly BEO Meeting
Maintains a good working relationship with guests, groups, as well as leaders and teammates from other departments.
Demonstrates clear, concise written and verbal communication skills with team.
Adheres to deadlines for both clients and internal departments.
Maintains lines of communication between B&C and restaurant.
Expert & Cheerleader for all things 21c. Can easily talk with guests about hotel, restaurant, museum and events.
Other duties as assigned by your supervisor or manager.