Event & Operations Coordinator

UPSHOT Baltimore • Baltimore, MD

4d • Onsite

About The Position

The Event & Operations Coordinator is responsible for overseeing the day-to-day operational functions of the organization while managing merchandise operations, game day execution, fan engagement initiatives, and special events. This role serves as the primary liaison between the basketball operations staff, front office and arena management, ensuring seamless execution of home games and organizational events. The Event & Operations Coordinator will lead internship staff, oversee inventory and online merchandise sales, and coordinate operational event and game day logistics, while delivering an exceptional fan experience.

Requirements

• Bachelor's degree in Sports Management, Business Administration, Event Management, or a related field preferred.
• 1-2 years of experience in sports operations, event management, retail management, or a related field.
• Previous experience supervising part-time staff, interns, or volunteers preferred.
• Experience with retail operations, inventory management, and point-of-sale systems.
• Proficiency in Microsoft Office Suite and inventory/POS systems.
• Ability to work evenings, weekends, holidays, and extended hours based on event schedules.
• Valid driver's license with the ability to operate a box truck.

Responsibilities

• Serve as the primary liaison between the Baltimore staff and arena management to ensure all operational needs are met.
• Prepare and distribute game day service notes, staffing assignments, parking lists, credentials, and operational timelines.
• Coordinate arena setup and breakdown for all home games and team events.
• Collaborate with internal departments to ensure operational readiness and successful event execution.
• Manage the organization's internship program, including recruiting, interviewing, hiring, and training staff, and overseeing schedules and tasks.
• Manage all aspects of the 50/50 raffle program and ensure compliance with state laws and regulations, including training staff and overseeing execution.
• Oversee the organization's DASH auction program, including season-long planning, determining featured items, training staff, communicating with bidders, and overseeing fulfillment and shipping.
• Assist with autograph signings alongside the Equipment Manager and Operations staff.
• Respond to customer inquiries and provide excellent post-sale support for auctions.
• Plan and execute non-game events including Season Ticket Member events, community engagement events, and fan experiences.
• Schedule mascot appearances for both game day and community events.
• Manage the Baltimore Kids Corner program by planning monthly Kids Club activations and coordinating two off-site Kids Club events annually.
• Support additional organizational and promotional events as needed.
• Oversee all retail merchandise operations for home games and special events.
• Lead and mentor retail associates, interns, and part-time staff while promoting outstanding customer service.
• Train team members on merchandising standards, POS operations, inventory procedures, and company policies.
• Assist with creating monthly retail staff schedules.
• Monitor product placement, signage, and overall retail presentation to maximize sales.
• Ensure online orders are processed accurately and delivered in a timely manner.
• Communicate proactively with customers regarding order status and shipping updates.
• Process purchase orders and receive incoming merchandise shipments.
• Tag, organize, and maintain inventory within the retail system.
• Monitor inventory levels and collaborate with the Zawyer Sports merchandise team to replenish stock.
• Conduct regular inventory counts and maintain accurate inventory records.
• Oversee all merchandise sales operations during Baltimore home games.
• Supervise game day retail staff and interns.
• Ensure all merchandise locations are prepared prior to doors opening.
• Support operational needs throughout game day, ensuring efficient execution and exceptional fan service.
• Coordinate staffing assignments and troubleshoot operational issues as they arise.
• Perform additional duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level