Event Operations Audit Manager

SP Plus Corporation•Philadelphia, PA

1d•Onsite

About The Position

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.” We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.

Requirements

3–5+ years of experience in field auditing, operational compliance, or cash room management—ideally within a fast-paced sports, entertainment, hospitality, or large-scale retail environment.
Proven track record of managing and developing a team.
Proficiency with modern POS systems, automated kiosks, and data analytics/reporting tools.
Ability to work a flexible schedule, including nights, weekends, and holidays based on the venue's event calendar.
Candidates must be at least 18 years old.
Minimal high school diploma or equivalent.
Ability to read and comprehend simple instructions, short correspondence and memos in English.
Ability to apply common sense understanding to carry out detailed but standard written or oral instructions.
Ability to effectively respond positively to customer problems or complaints.
Ability to adapt to changes in the work environment; able to deal with change, delays or unexpected events
Must possess a valid state-issued driver’s license with a current address and acceptable driving record.

Nice To Haves

Prior supervisory/managerial experience in parking preferred, but not required.

Responsibilities

Lead the Audit Control Room during live events to monitor real-time system uptime and transactional accuracy.
Serve as the final authority for real-time transaction approvals, streamlining communication between field staff and the audit team.
Utilize advanced reporting tools and automated kiosk data to identify and resolve process deviations or technical bottlenecks as they occur.
Conduct unannounced operational audits, performing immediate digital verification of Point-of-Sale (POS) devices and cashier compliance.
Design and deploy QA programs to test front-line staff adherence to Standard Operating Procedures (SOPs) and efficiency benchmarks.
Ensure automated vision kiosk equipment is properly calibrated, reporting accurately, and free of technical bypasses or "blind spots."
Translate complex sales data into clear, actionable operational reports for senior leadership following each event.
Analyze POS exception data to identify patterns in revenue variance related to specific staff, locations, or equipment.
Partner with the broader operations team to refine workflows and eliminate systematic errors based on field observations.
Recruit, train, and mentor a high-performing team of audit specialists, fostering a culture of integrity and meticulous attention to detail.
Ensure all audit measures, compliance standards, and reporting protocols are executed consistently across the entire venue.