Ritchie Center Event Operations Associate

University of Denver•Quinte West, ON

2d•Onsite

About The Position

Event Operation Associates are responsible for assisting with a variety of event day operations at the Daniel L. Ritchie Center for Sports & Wellness. Associates will assist in the game operations of DU Varsity Sports, including hockey, gymnastics, volleyball, basketball, soccer, and lacrosse. Additionally, they will contribute to the successful delivery of a variety of other events, such as expos, banquets, special ceremonies, and more. This is a non-benefited position not to exceed 1,000 hours in a calendar year.

Requirements

Provide excellent customer service for all Ritchie Center participants and customers.
Recognize and respond effectively and efficiently to emergencies.
Maintain a clean and safe environment.
Able to work both individually and as part of a team.
Communicate clearly and effectively to participants, customers, and coworkers.
Current DU undergraduate or graduate student enrolled for the 2026-2027 academic year, or recent college graduate with a related degree.
Work evenings, nights, weekends, and other non-traditional hours.

Nice To Haves

Previous experience working in event operations, sports management, or customer service.
Knowledge of NCAA athletics and familiarity with sports such as hockey, gymnastics, volleyball, basketball, soccer, and lacrosse.
Strong interpersonal and communication skills with the ability to work effectively in a team environment.
Ability to stay organized, multitask, and remain calm in fast-paced or high-pressure situations.
Demonstrated reliability, punctuality, and a strong work ethic.
Comfortable using basic technology (e.g., radios, ticketing scanners, scoreboards, or basic A/V equipment).
CPR/First Aid certification (preferred but not required).
Availability to work evenings, weekends, and holidays based on event schedules.

Responsibilities

Support the division of Athletics and Recreation with its execution of Ritchie Center event operations.
Assist in the game operations and game day production for varsity athletics.
Serve as a guest services member during Ritchie Center events.